If you are looking to excel and make a difference, take a closer look at us…
Functional (job responsibilities)
- Attend to walk-in Priority Banking customers on various banking transaction needs and resolving problems/complaints within specified TAT & accurately
- Handle customer enquiries, complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Share information on Campaign or current promotion with customers & cross sell products such as Credit Card, SMF, etc
- Sales referral to RMs on PB upgrade and investment products. (ensure comply to NCNS policy – ONLY perform referral, unless FIMM/IPPC/BANCA license has been obtained)
- Check through documents/forms submitted by RMs to ensure compliance requirements (AML / FATCA & CRS / FEAR) are met.
- Perform call back to customers on confirmation of sales and banking transaction
- Responsible for the upkeep of the Priority Banking Center (PBC) and ensuring all facilities, equipment and stationaries are sufficiently provided.
- Develop and carry out an efficient documentation and filing system to ensure all important documentation is organized and up-to-date.
Education/Qualification
- Degree holder in Finance or other related filed.
- CFP certification is a plus.
Experience
- 3 years and above relevant experience in a financial institution.
Special Skills
- Working proficiency level for written and spoken communication skills.
- Knowledge of the latest products, trends and benefits in the industry.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
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