Company Description
SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.
Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.
SEEK’s presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea and Bangladesh.
SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve reliability of marketplace information.
In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia’s Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp’s Life at Work Awards 2023 in Malaysia.
Scope of Role
Reporting to the Manager, O2C this role will allow you to build up your knowledge of O2C processes and support the Asia business. Your primary responsibilities will include identifying and allocating incoming payments and promptly resolving inbound customer queries while delivering outstanding customer service.
The O2C Team consists of Collections (Asia), Credit (ANZ) and Billing (APAC). Team Members are co-located and support multiple geographies across APAC as a part of the Collections (Asia) team.
Job Description
- Successful candidate is responsible to providing efficient O2C finance operation support including handling O2C finance related inquiries from customers via inbound calls in a timely and professional manner.
- Able to communicate proficient in Thai language (including speak, read and written) with customer in the calls as a main requirement in this role. Approximately at least 3-4 inbound calls in a hour daily, in a timely and professional manner.
- Experience in a customer service or front desk role are encouraged to apply, preferably with finance support experience.
- Strong communication and interpersonal skills, with the ability to engage with customer from a diverse group of backgrounds.
- Excellent problem-solving and conflict resolution skills will be a plus point.
- Require to have basic knowledge on O2C processes such as billing & invoicing and payment & receipting. Training will be provided to equip O2C knowledge to support customer inquiries.
- Collaborating with O2C Collection team and sales team to support O2C Collection activities where needed.
Qualifications
- Previous experience in Credit Management or Finance highly regarded
- Strong verbal and written communication in English. Thai language capability highly desirable
- Proven track record to effectively resolve customer issues while remaining cool, calm and collected under pressure
- Demonstrated capability to achieve critical metrics set by the organization
- Strong listening and negotiation skills
Other Qualifications, Skills and Experience
- Degree in Accounting, Finance or related field preferred. Equivalent experience will also be considered.
- Working experience with Salesforce and Workday Financials desirable
- Previous experience working collaboratively within Finance teams to deliver continuous improvement initiatives with an eye for efficiency and streamlining processes
- Previous exposure with the laws governing debt collection practices
Additional Information
At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with a diverse group of backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable approach but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.
