EX Malaysia Lead is an integral member of the International EX Leadership Team. This role will have top-line sales / contract value responsibility for EX solutions, will drive the sales and marketing strategy, manage and expand client relationships, and serve as strategic advisor to teams and clients concerning all their employee experience related issues. You will lead and develop the EX-team in Malaysia and help drive the staffing, recruiting and talent development strategy. You’ll also contribute your thought leadership to the overall development of the Employee Experience Business. Your leadership and personal contributions will impact growth of EX solutions as well as WTW’s global brand and market share.
The Role
- Go-to-market strategy, sales and marketing: Lead the development and execution of the growth strategy for Malaysia [as part of EX Southeast Asia cluster], aimed at achieving growth and expansion. Partner with Sales and Business Leader to lead and execute the strategy to penetrate the market, introduce new clients to the firm and expand relationships with current clients to meet annual sales goals.
- Alignment with stakeholders: To help achieve these goals, you will partner with local and regional leaders and senior sellers across the Health, Wealth and Careers and Corporate Risk & Broking to position the Employee Experience business to:
- Identify opportunities to cross-sell new products and services
- Collaborate with sales teams to identify, develop and close strategic sales opportunities
- Build relationships with internal and external sources to maximize the penetration of key target accounts
- Top line growth responsibilities: Ensuring both local market and the cluster generate sales and market share growth in accordance with the local, regional and Geo EX plans.
- People management and development: Execute on strategic staffing plans for EX Malaysia, including all people processes (e.g., recruiting, training and development, goal setting and performance management, employee engagement)
- Collaboration and Matrix Leadership: Collaborate across markets, Clusters, Region (s), Geography, LOBs to effectively pursue and deliver on EX opportunities.
- Client relationship management and delivery: Oversee and work with other leaders (EX Geo, local and regional HWC leaders and CRDs/LRMs) to develop client strategies to deepen, broaden and build profitable relationships. Be a face of EX in the country and cluster.
- Ensure appropriate governance and work quality process are adopted diligently.
- Leading or co-leading the generation of new business by facilitating discovery discussions with prospects and developing / delivering proposals.
- Thinking strategically in partnering with clients to pioneer unique approaches to solving their business problems.
- Establishing collaborative relationships with clients to understand their business and issues to better inform our consulting and to expand WTW’s relationship into new service areas.
- Serving as the lead Consultant on client projects and/or as the “second” for most complex clients/engagements, developing appropriate reward strategies which align with the overall human capital strategy and support the client’s business goals.
- Managing multiple and complex project engagements in a way that ensures profitable revenue for WTW, associate engagement and development and high client satisfaction.
- Providing high quality consulting advice, accurate technical content and engaging deliverables to senior leaders in client companies.
- Using highly effective written and spoken communications to deliver detailed findings, analyses and recommendations to senior leaders of client organizations.
- Leveraging to and managing the work of junior staff, providing coaching and on-going feedback.
- Demonstrating leadership ability by effectively mentoring consultants and analysts.
- Serving as a positive role model of WTW values and contributes to building an employer of choice culture of top performing associates committed to client satisfaction, teamwork and excellence in all that is done.
- Contributing to the external visibility of WTW’s brand through intellectual capital generation, drafting articles, and attending and speaking at relevant conferences.
The Requirements
- Min. 10- 15 years of business experience, including demonstrated team leadership
- Previous experience across human capital and benefits offerings, with a strong command of advisory, data and software across Employee Insights and Assessments, Organizational and HR Transformation, EX Strategy and Change Management, Communication and EX technology.
- Exceptional matrix relationship management, client orientation and people management skills. Successful track record of sales leadership and generation of new business.
- Proven ability to articulate compelling EX strategies and lead subject matter experts to architect EX solutions. Strong drive and motivation to achieve results, deliver commercial targets and build market share. Demonstrates commitment to quality and continuous improvement.
- Strong analytical skills and proven ability to synthesize data and develop insights
- Proven success working independently as well as working collaboratively to assist others in generating a deal flow
- Ability to manage and collaborate with multiple stakeholders across HWC and the geography
- Keen business acumen and proven ability to align clients’ business strategies and programs
- Self-starter who can thrive in a fast-paced evolving business environment. An executive presence with polished and well developed written and oral communication skills
- Availability to travel on an as needed basis
- Bachelor’s degree required, master’s degree preferred
Equal Opportunity Employer
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