Job Purpose
A reliable tele-collector to represent Courts Malaysia Sdn. Bhd to contact and claim outstanding debts from Courts’ customers. A tele-collector will have to be polite and sensitive towards customers while also remaining committed to their purpose. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.
Job Responsibility
- Perform an outgoing call to credit customers and collect outstanding payments according to SOP and regulation
- Keep track of assigned accounts to identify outstanding debts and advice customers on the payment options
- Review collection queue to perform collection activities accordingly
- Take responsibility for resolving disputes while ensure customer concerns are addressed properly and all parties related are duly notified
- Update account status and database regularly
- To attempt a negotiation and repayment resolution with each customer within a 3 minutes timeframe by structuring the calls with a combination of questioning and listening techniques giving maximum number of captured “promise to pay”.
- To work within a target-based incentive scheme maximizing efficiency through tried and tested negotiation techniques giving excellent productivity result.
- To ensure daily, weekly and monthly Key Performance Indicators (KPI) are met. To support and assist in effective implementation of collection strategies.
- Achieve target set on a month – to – month basis i.e. RM collected, percentage of account paid, percentage of installment and / or arrears paid that contribute to collection team achievements.
- To maintain a high level of security and confidentiality of company and customer information.
- To carry out other duties / assignments related to the operations of department as directed by the superior.
Requirements
- Minimum educational qualification is SPM
- Minimum one year of experience as debt collector
- Experience in working with targets and tight deadlines
- Good knowledge of MS Office
- Good negotiation and persuasion skills
- Team player
- Good time-management skills
- Self-motivated
- Willing to work long hours
Job Type: Contract
Contract length: 6 months
Pay: RM1,700.00 per month
Benefits:
- Professional development
Schedule:
- Monday to Friday
- Weekend jobs
Work Location: In person
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