Objective
Responsible in creating permanent transparency of return and scrap potential for all relevant wholesale locations within the Global Supply Chain Network (SPP & WIMS Wholesale). Execution of permanent returns to Central Warehouse based on defined time schedule and central exclusions. Close cooperation with the central Inventory Management team to secure smooth and efficient processes. Translation of business needs into data- and process requirements. Ad-Hoc and deep dive analysis as well as visualization and creating interactive dashboards. Provision of insightful analysis to support decision making for different stakeholders as well as advice on best practice, procedures and measures. Liaise with internal and external partners, which consist of Mercedes-Benz headquarters, wholesale locations and appropriate retailers for resolving complex issues. Communicative relationships.
Customer Support/Problem Solving
- Tracking, monitoring and measuring incoming and outgoing volumes within the regional logistic centers
- Ensuring accurate regional spare parts availability for Mercedes-Benz Cars & Vans
- Ensuring Daily Order Processing based on Inventory Management System Order Proposals
- Planning, analyzing and initiating activities to forecast and update demand signals for spare parts
- Collaborating with several internal stake holders worldwide
- Executing root cause analysis
- Evaluating and recommending improvements
- Managing small allocated projects and processes to successfully achieve customer satisfaction improvements
Analytical and Reporting
- Analyze and investigate logistic issues using own knowledge, computer applications, databases with other Mercedes-Benz entities and external partners
- Continuously monitor and assess parts availability to ensure sufficient supply and response to support ongoing business requests and departmental reporting commitments to Mercedes-Benz internal partners
- Plan, develop and execute relevant operations and systems training in terms of Regional Inventory Management
Continuous Improvement
- Ensure continuous update of own information and relevant knowledge regarding supported products, tools, Mercedes-Benz processes and information systems.
- Ensure changes to service-relevant MB Malaysia operational procedures are incorporated in own work
Qualifikationen
Education Level / Training
- Tertiary education with discipline in Supply Chain Management or other relevant field
- Minimum Diploma holder
Experience (type of)
- Minimum of 2 years work experience in supply chain and logistics environment or comparable
- Good understanding and experience in supply chain management and data analytics
- Knowledge in return and scrap processes preferable
Proven ability to translate business needs into data requirements as well as informative reports and visuals
Specific Knowledge / Skill
- Fluent in English (corporate language), any additional languages is a plus
- Valuable experience in logistics and data analysis
- Strong tracking and analytical skills in various tasks and scenarios
- Preferably experienced with Power BI, SQL and SAP Analytics Cloud
- Ability to communicate effectively with various stakeholders
- Good interpersonal skills and customer oriented
- Agile learner to be trained on various Inventory Planning tools and systems
- High conceptual thinking, imagination, communication and presentation skills
- Ability to contribute both independently and as part of a team
