The Account Executive plays a vital role in supporting the Account Management team indelivering exceptional client service. This role involves managing client communications, assisting in service renewals, and working closely with clients to fulfill their needs through regular meetings, reports, and updates. The Account Executive is also responsible for closing non-retainer, ad-hoc deals and ensuring that all client data is accurately documented in Salesforce.
Key Responsibilities:
1. Client Service Renewal Support
- Assist the Account Manager in renewing client services by preparing relevant information, updating client needs, and managing administrative tasks for renewals.
2. Client Meetings and Training
- Attend client meetings and training sessions (face-to-face or online) as needed.
- Represent the team professionally and maintain strong communication, eligible for travel claims when attending off-site meetings.
3. Sales and Ad-Hoc Deals
- Actively pursue and close non-retainer ad-hoc deals with clients.
- Eligible for individual commissions on successfully closed ad-hoc sales.
4. Client Communication and Requests
- Respond promptly to client requests and inquiries via email and WhatsApp.
- Ensure clear and effective communication with clients, addressing their needs in
- Salesforce Documentation and Accuracy
- Maintain accurate records of client details, documentation, and communication
- Regularly update client information to reflect recent interactions and ensure data
6. Report Delivery and Compliance
- Ensure that all required reports (daily, monthly, and quarterly) are delivered to
- Track report timelines to maintain consistency and meet client expectations.
7. Client Relationship Management
- Foster and maintain a positive relationship with all clients within the portfolio.
- Engage proactively to build rapport, address issues, and support client
Skills and Experience
- Degree in Communications, Marketing, Business, Psychology, or other related Social Sciences.
- With at least 2 years of experience in account management
- Excellent communication and interpersonal skills with the ability to communicate effectively at all levels of the organisation, with cross-cultural teams, and with external parties.
#LI-JR1
Laporkan kerja
