Department Operations
LevelExperienced (Team Lead)
LocationMalaysia - Kuala Lumpur
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Oversee and strategically manage the warehouse, ensuring alignment with company policies and vision.
- Oversee the inbounding of new inventory, reverse logistics (returns), warehouse inventory, outbound operations, and maintenance operations.
- Ensure that service level agreements (SLAs) are met for all warehouse operations.
- Manage various analyses, including cost/benefit, cost optimization, delivery/returns performance, forecasts, and solution feasibility.
- Lead team briefings, conduct weekly meetings with staff, and hold regular meetings to evaluate team performance.
- Conduct studies and provide recommendations to management for strategic initiatives, utilizing analytics and a strong understanding of the local market.
- Produce regular reports and statistics, including warehouse key metrics, shrinkage reports, stock movement reports, and cost reports.
Requirements:
- Ideally experience in fulfillment, warehouse management, operation, manufacturing or related fields.
- Demonstrated people management experience in an operational environment with your team responsibility.
- Proven analytical skills and operational management skills.
- Strong problem solving, presentation, communication, and interpersonal skills
- Good Verbal and Written communication skills in Local Language and English.
- Proven ability in leading a team in a result-oriented environment.
- Potential working location: Yong Peng / Ayer Hitem / Simpang Renggam