Job Description
For Customers
- Activate the standard and agreed process flow in daily operations to satisfy the customer needs and requirements
- Activate the contingency plan for any emergency or the occasional customer requirement
For Company
- Assist in ensuring operational practices and procedures are carried out effectively
- Carry out any administrative task that is required for the Service Centre in order to process material and provide network and shipment information often within tight time frames
- Manage the handover of paperwork to third party brokers
- Able to capture information and make available to the Network such as Information required for a shipment, piece / handling unit at the service centre according to the standard procedures
For Stakeholder
- Activate the process flow to comply with the regulatory policy and manage the daily activities
- Build-up the reliable relationship to facilitate the daily operations activities▪Co-ordinate within shift operations to meet operational demands at a high service quality
- Understand and comply with the requirement from other Gateways & Hubs
- Maintain the good relations and follow-up the special requirement if necessary
Processing inbound & outbound materials
- Ensure the attainment of both inbound and outbound shipment clearance, efficiently within clearance performance targets & transit time
- Process inbound material upon arrival & make sure material is available to the couriers and that material not going out for delivery is secured according to the Security policy & procedures
- Process outbound material according to the latest processes and procedures
- Arrange / attend physical inspections of shipments by authorities and record actions
- Monitor the registration / license requirements for Customs facilities
- Ensure that all relevant equipment is operating & take corrective actions where equipment failure and to be proactive through taking action where equipment is falling below operating standards.
- Keep the process area clean & tidy, make sure it is ready for the next process cycle
- Manage the receipt of data / documents to assist in the preparation of import & export declarations
- Compile supporting documentation
- Screen data / documents for completeness & accuracy
- Source paperwork from Update data in customer databases
- Expand knowledge of other roles within Operations in order to carry out these functions through a rotational shift mechanism
- Participate in implementation of change
- Participate in keeping cost down through cost awareness
Job Requirements
- Able to speak & write in English
- Able to analyze problem & situation, seek out and evaluates both numerical and narrative information to draws accurate conclusions
- Sets clear and realistic goals and objectives, ensure that the objectives are effectively achieved
- Able to makes timely appropriate choices based on accurate analysis and experience
- Remains calm objective and controlled in responding to urgent / demanding situations
- Able to stay positive and maintains effective performance under pressure
- Experience of working with customs clearance matters within transportation, logistics or import / export industry
- Must have a valid driving license
Working days: 5.5 days
Working hours: 8.30am-5.30pm (Monday-Friday), 8.30pm-1.30pm (Saturday / Sunday, Rotational)
Job Types: Full-time, Contract
Contract length: 6 months
Pay: RM2,300.00 - RM2,800.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Ability to commute/relocate:
- Johor Bahru (Johor Bahru): Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Diploma/Advanced Diploma (Required)
Experience:
- Logistics: 1 year (Required)
Language:
- English (Required)
License/Certification:
- driving license (Required)
- forklift license (Preferred)
Work Location: In person