Job Summary – Training Manager
The Training Manager is responsible for developing, implementing, and monitoring training programs to enhance employee skills, service standards, and overall performance. This role ensures that training aligns with company goals, departmental needs, and brand/service standards.
Key Responsibilities
- Identify training needs through assessments, performance evaluations, and feedback from managers.
- Develop, plan, and deliver training programs (orientation, technical skills, soft skills, leadership).
- Monitor training effectiveness and evaluate learning outcomes.
- Maintain training records and prepare reports for management.
- Coordinate external training programs and liaise with training providers when needed.
- Support succession planning and employee development initiatives.
- Ensure compliance with company policies and regulatory requirements in training content.
- Promote a culture of continuous learning and career growth.
Requirements
- Bachelor’s degree in HR, Hospitality, Education, or related field.
- Experience in training, L&D, or HR, preferably in hospitality/resort industry.
- Strong presentation, communication, and facilitation skills.
- Ability to design engaging training materials and modules.
- Good interpersonal and leadership skills.
Job Types: Full-time, Permanent
Pay: RM5,000.00 - RM7,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Ability to commute/relocate:
- Kota Kinabalu: Reliably commute or planning to relocate before starting work (Required)
Education:
- Diploma/Advanced Diploma (Required)
Experience:
- Training: 3 years (Required)
Willingness to travel:
- 75% (Required)
Work Location: In person