Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
ABOUT THIS ROLE
This role involves directly interacting with customers to process money transfers, currency exchanges, and other financial transactions while ensuring accuracy and compliance with company policies. The position also requires handling customer inquiries, resolving issues, balancing cash registers, and maintaining transaction records.
ROLES & RESPONSIBILITIES
a. Interact with customers face to face to receive and process all of Ria’s products such as money transfers, money orders, selling and buying foreign currency
b. Accurately verify or enter the customer’s information on our systems
c. Courteously assist customers with various inquiries such as questions about our services, service cancellations or other Ria locations
d. Recognize problems, issues or complaints during queries and propose solutions or escalate to the management team
e. Keep up to date with Ria’s products, services and policies
f. Balance your cash register and prepare cash for bank deposit
g. Prepare the record of your daily transaction Perform other duties as assigned or requested by your colleagues and super
POSITION REQUIREMENTS:
- Minimum high school, SPM
- Prior experience in customer service or cash handling preferred
- Strong attention to detail and accuracy in financial transactions
- Excellent communication
- Ability to work in a fast-paced environment and handle multiple tasks efficiently
Job Type: Full-time
Pay: RM1,500.00 - RM2,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person