As a Technical Application Specialist, you will diagnose, troubleshoot, repair, and debug software, network systems, and hardware. You will document and escalate issues as necessary. We are seeking applicants with strong problem-solving skills, customer-centric attitudes, and the ability to communicate effectively in both English and Chinese (Cantonese & Mandarin).
What you will be doing:
Confer with customers via phone, email, or chat to diagnose technical/system problems, troubleshoot, repair, and test solutions, fully documenting and escalating if necessary.
Follow procedures to troubleshoot client-server software application issues involving Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/iOS devices.
Respond to situations where standard procedures have failed to isolate or correct system/software failures using customer-centric interpersonal skills and technical product knowledge.
Stay up-to-date with software updates/changes to provide timely and accurate solutions to customers.
Assist with system setup, configuration, and use of programming and integration tools/techniques for product customization, extension, and integration.
Address concerns from other departments such as customer experience or sales.
Contribute to and use the department’s knowledge base articles and FAQs.
What you will likely bring:
3+ years applicable experience and demonstrated success/knowledge.
Ability to effectively communicate both verbally and in writing in English and Chinese (Cantonese & Mandarin).
Strong customer experience skills and knowledge of specific system application fundamentals and business processes.
Strong problem-solving and troubleshooting skills, with experience in a support environment with high call volumes.
SaaS or e-Commerce experience, with knowledge of Microsoft SQL, ERP applications, or analytical tools being a plus.
Knowledge of financial, manufacturing, retail, or distribution business processes, with database administration, installation, and configuration experience.
What could set you apart:
Knowledge of Microsoft SQL, ERP applications or analytical tools is a plus
Knowledge of financial, manufacturing, retail or distribution business processes
Database administration, installation and configuration experience
Business travel may be required
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About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Amy Lee