Job Description for Tech Support
Responsibilities
- Identifying software solutions.
- Troubleshooting technical issues.
- Diagnosing and identifying bugs.
- Speaking to employees to quickly get to the root of their problem.
- Providing timely and accurate employee feedback.
- Talking employees through a series of actions to resolve a problem.
- Following up with employees to ensure the problem is resolved.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Review Logs and understand the issue
- Monitoring alerts and Dashboards
Qualifications/Experience
- BSc in Computer Science or related field.
- Excellent knowledge of software and application design and architecture.
- A technical mindset with great attention to detail.
- Understanding of software quality assurance principles.
- Experience with software development lifecycle (SDLC) processes.
- Experience with service-oriented architecture (SOA).
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Experience with remote desktop applications and help desk software.
- Experience in Logs Monitoring tools like Grafana
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication skills
- Understanding of web security standards and best practices.
- CRM knowledge will be a plus
- Experience with Tech Support on L1 and L2 level
- Able to review Logs and understand the issue
- Ability to perform root cause analysis and reports
- Confident with SQL and writing database queries
- Keen to work with dashboards and alerts and how to respond to those on a timely manner
- Able to work under pressure when issues occur
- Basic understanding of javascript and python
- Knowledge in Metatrader platforms and networking
- Minimum of 6years experience
Work Mode
- Remote
Timings
- Noon shift: 12pm – 9pm
- Night shift: 9pm – 6am
Domain Knowledge
- Financial Sector Preferred
Job Type: Full-time
Pay: RM8,000.00 - RM10,000.00 per month
Experience:
- Tech support: 6 years (Required)
Language:
- Excellent English (Required)
Work Location: Remote