STS Supplier Onboarding and Administration Senior Specialist

Job Description

Position Responsibilities

• Supplier Onboarding Management and Fraud Prevention (up to 80%):
  • Serve as the single point of contact for supplier onboarding for all stakeholders, both internal and external (suppliers).
  • Be accountable for the full end-to-end supplier onboarding process for assigned cases, ensuring governance management and support for existing supplier data changes.
  • Proactive follow-up (phone & email) with the suppliers who have not finalized their registration
  • Serve as an important front-end gatekeeper to prevent fraud cases for the organization
• Process Execution and Compliance:
  • Execute the onboarding process according to the standard support model and established tools.
  • Ensure the application of adequate internal controls as needed.
  • Follow, execute & safeguard the fraud prevention process strictly
• Issue Resolution and Escalation Management:
  • Proactively evaluate cases, identify issues, and bring solutions to minimize escalations with suppliers and procurement.
  • Handle escalations and resolve complex cases effectively.
  • Ensure proper defect resolution by analyzing data and specific cases, conducting root cause analysis, and implementing corrective actions.
• Training and Knowledge Management:
  • Participate training for new joiners and provide ongoing knowledge refreshers for the team.
• Collaboration and Communication:
  • Cooperate closely with IT, Procurement, Finance and VMD teams regarding system issues and process improvements.
  • Represent the SOA team in client visits/calls and cross-functional communications.
  • Conduct regular phone calls with vendors to foster strong partnerships, streamline operations, and proactively prevent potential fraud events.
• Senior Specialist specific tasks
  • Coordinate supplier’s and tickets assignment in the team and ensure timely follow-up
  • Audit SOA operational work to ensure compliance with SOP and SLA
  • Handle escalations and complex cases resolution
  • Facilitate new joiners’ trainings and team knowledge re-freshers
  • Cooperate closely with IT, Procurement and VMD teams in terms of system issues and other process defects and improvements
  • Represent the team for client visits/calls, cross-functional communication and SOA global communication
  • Support process improvements, automation and other GPO projects
  • Develop specific documentation and reference materials for SOA process
  • Analyze data feeds and reports which are critical to daily operations, weekly and monthly data analysis of team performance
  • Back-up  activities for people management
  • Be responsible for people management activities for any direct reports 

• Ensure proper defects resolution: Analyze data/specific cases, identify issues/process deviation, assure root cause analysis root causes and address solutions
• Ensure the application of adequate internal controls, when needed.
• Collaborate with other Process Stewards (Procure to Pay/Settlement, Accounting to Reporting, Master Data, and others) in all our Company divisions to ensure continuity and alignment across global end-to-end processes
• Have active participation in the implementation of projects which require experience and StS technical or functional abilities; work collaboratively with other business partners (including IT) to execute approved projects in a timely manner
• Support Company merger and divestitures efforts as needed.
• Support the development of StS content to ensure accurate communication and standard training
• Help educate and support our Company employees on the StS process and tools
• Ensure alignment with our Company process policies and standards
• Maintain files and documentation thoroughly and accurately in accordance with company policy and accepted accounting practices
• Ensure compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity

Education & Experience

• Bachelor’s Degree in Business, Accounting, or Finance
• Minimum of 4 years of experience in a finance or accounting department of a multinational company preferred and 2 years in current position
• Minimum of 2 years of relevant work experience (Procurement Sourcing and Contract) with a demonstrated record of customer focus and project delivery
• Business process knowledge, together with demonstrated skills in project implementation is a plus.
• Ariba experience is a plus (including but not limited to Supplier Management / SLP)
• Apex Supplier Portal experience is a plus
• Business level of English (both written and spoken)

Technical/Soft Skills Requirements

• SAP Experience Required
• Intermediate to Advanced PC skills (MS Excel, Word, PowerPoint) required
• Ability to work independently and with a team in a fast-paced and high-volume environment with an emphasis on accuracy and timeliness
• Ability to implement support around a long-term vision and milestones needed to drive the realization of that vision
• Positive, engaging disposition with high personal integrity, credibility, and energy.
• Good communication skills and ability to manage stakeholders’ requests in an efficient and assertive manner
• Advanced problem-solving and analytical skills with a proactive management style to implement new processes
• Results-oriented, sense of urgency, knows how to prioritize, ability to communicate and to create rapport with stakeholders, effective communication. Process improvement orientation, innovation and change agent. Migration experience
• Project Management skills desired
• Strong ability to coordinate and manage multiple projects
• Willingness to travel for meetings and projects (<10% of the time)
• Willingness to attend or conduct remote meetings during off hours (<5% of the time)
• Strong customer service and collaboration mind-set

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Relocation:

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