Location:
Kuala Lumpur, MY, MY
Global Business Unit: OTH
Job Function: Information Technology
Requisition Number: 182307
Description:
Job Summary
- Facilitate the implementation and support of SAP SD
- Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements
- Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy clients' needs.
General Responsibilities
- Support manager in managing day-to-day operating assignments, solutioning and projects against operating budgets to ensure efficient usage of resources.
- Provide first level global SAP SD support, prepare functional specification, inclusive of the monitoring, tracking of incident and service/change request in meeting service level obligation.
- Escalate critical issues/problem to second level support for prompt technical, resolution and development on SAP SD.
- Prepare, review, and consolidate countries' requests for new developments/enhancements in ensuring a standardized and harmonized process.
- Perform implementation of best practices, improvements, new/change requests from user and ensure conformance with change process.
- Assist in testing and deployment/roll out of projects and change requests within timeline and quality deliverables.
- Ensure adherence to service level agreement and processes.
- Ensure availability of a single point of contact to user for prompt communication.
- Act as liaison with client for troubleshooting: investigate, analyse, and solve SD related problems.
- Act as a liaison between the business functions and the technical team.
- Provide ad-hoc training and user support as required.
- Work self-directed and independently; may act as subject matter mentor to more junior team members.
Functional Knowledge and Skills
- Demonstrate knowledge of SAP applications and end-user support, preferably in Healthcare, FMCG industry.
- Experience in implementing and supporting SAP applications.
- Understanding of accounting business processes and other SAP integration points.
- Ability to understand business processes from a customer perspective.
- Demonstrate proficiencies in office productivity tools (e.g., Excel, Word, and PowerPoint)
- Demonstrate fluency in local language and ideally in English, both written and spoken.
Work Experience
- Minimum of 3 to 5 years of experience in a full cycle implementation as well as in support projects.
- Minimum of 3 to 5 years in designing and configuring SD module.
- S/4 HANA (upgrade, rollout, or support) experience is preferable.
Education
Bachelor's degree in Computing/Information Technology or its equivalent.
Requisition Number: 182307
Job Function: Information Technology