Job Responsibilities
- Increases customer satisfaction by performing minor / major service / repair correctly and clean the first time.
- Accomplish and maintain high level of quality, productivity and efficiency, achieves daily, weekly and monthly sales target thus maintain low rate of comeback repairs or complaints.
- Accurately and timely perform all work instruction stipulated in service orders assigned by job controller/service foreman; provide written report for additional jobs when necessary.
- Immediately inform station supervisor/manager on any work delays whenever jobs are unable to meet actual flat rate time.
- Return all replaced parts to the customer after each repair and be prepared to work extra time when requested by management.
- Maintain clean tools, equipment, facilities, environment and general workshop housekeeping at all time.
- Responsible for vehicle security and safety while in service center. Follows work rules and service center safety & health practices relating to operation of shop tools, use of personal safety devices and housekeeping.
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
- Responsible in SOPs, ISafety & Health and local authorities’ compliance. Provide excellent customer service and ensure increased in retention rate. Deal with all complaints amicably, manage operating cost, good housekeeping practices and ensure company’s profitability.
- Responsible to perform other duties requested by superior.
Company website - https://petrominmalaysia.com/
Job Types: Full-time, Permanent
Pay: RM1,700.00 - RM3,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Professional development
Work Location: In person