Company Description
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary Nielsen data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.
Job Description
The Senior DPA is responsible for implementing and enhancing operational processes and standards in the country x region. This includes overseeing quality performance and resolving issues while continuously driving improvements. The role also focuses on ensuring Right First Time delivery to enhance client satisfaction.
- Ensure the quality performance monitoring, reporting, and analysis of the respective Operations department.
- Participate in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities, and Operational Excellence programs when required.
- Work with the quality team on first-time right and cycle time reporting alongside the operations team to identify focus areas.
- Ensure appropriate communication and escalation of issues to relevant senior stakeholders.
- Lead the resolution of operational issues in collaboration with other pillars by focusing on issue correction and prevention through Quality Focus and Root Cause Analysis.
- Provide expert advice to the BAU team on difficult queries, ensuring sufficient workaround or testing is done before escalating to the Enablement team.
- Maintain close links with Enablement and Ops leaders to ensure quality and delivery standards are met or exceeded, alongside high levels of customer satisfaction on product content.
- Collaborate with DO to manage the QEM inventories (including Cycle time) through QEM Admin and entry of all RCAs in QEM through QEM Admin.
- Prepare materials on a monthly and quarterly basis for Ops review with Global and Regional LT.
- Lead and manage quality system improvement initiatives to ensure proper deployment and ongoing compliance.
Qualifications
- Minimum of 4 - 5 years of experience in operations
- Extensive knowledge of operational processes, systems and SOPs
- Strong communication skills and the ability to communicate requirements clearly to stakeholders within and outside of Operations - ability to translate technical detail as required for audience
- Proven organizational skills and the ability to work within a cross-functional team
- Project management skills - ability to accurately scope project requirements, manage stakeholder expectations, and maintain a strong say/do ratio
- Process driven - ability to define and refine processes to ensure continual improvement in quality and productivity
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion