Position Overview
We are hiring Senior Content Analyst to join our team in Kuching!
Environment, Social and Corporate Governance team (ESG) provides integrated financial and extra-financial information within Content Operations & Managed Services, which is meaningful for understanding the long-term performance and risk profile of major corporations.
A Senior Content Analyst must research on the documents relating to the company and collect the Environmental and Social data from the sourced documents. They should also handle Queries pertaining to team and provide professional advice on specific content knowledge relating to quality concepts and techniques in order to drive improvement activities within the content collection team and quality & service groups. Their responsibility also includes to deliver on all tasks as planned for the ESG team.
Essential Day-to-Day Responsibilities:
To be in charge for database administration and sourcing of exchange and contributed data.
To be up to date with the latest collection policies and procedures and other significant developments pertaining to different markets which would impact data collection.
To assist in projects with emphasis on data content.
To review the work of the analyst/data provider.
Take responsibility for data quality, accuracy, timeliness and completeness within the team.
To be responsible on resolving client queries in a timely manner, with very high standards of quality of response and customer satisfaction.
To coach analysts on data collection policies and procedures.
To continuously find ways to improve quality and reduce number of service requests from clients and to help meet Service targets.
To continuously suggest improvement ideas on collection tools, internal processes and should suggest permanent fixes as well as on-going actions for preventing client queries.
To carry out special projects or tasks related to the ESG dataset as per the strategic plans.
To collaborate across the team and the data provider to offer quality data to our clients.
Nuture a learning and positive work environment.
Use appropriate language skills to understand and source ESG information
Use technical and financial knowledge to make improvement to current data offering
Seek efficiencies in work practices to achieve automation
Interact directly with internal and external clients
Education:
Holds a college/university degree
Language:
Excellent reading, writing and spoken English and Mandarin skill due to the customer base this role will support
Required Skills and Experience:
Communication, Collaboration and Analytical skills.
Attention for details
Researching on Company website, Filings to understand the reports and to be able to accurate identify the data to be included.
Be accountable and responsible on any task assigned
Knowledge of SQL/Eikon Product & resolving client queries would be added advantage
Knowledge or experience in quality principles and concepts
Ability to work to set timeline yet remain flexible if requirements change
Very good time management skills
Logical and investigative approach to problem solving, able to analyze large volume of data
Flexible and able to handle stress effectively while handling multiple tasks
Deliver on time
Focus on solving issue
Desired Skills
Collaborate with others to get the job done
Able to adapt to changing needs and requirements
Able to work with different personalities and groups
Interested in sustainable development
This role is on blended work model, with 3 days working on the office and 2 days working remotely.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
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If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.