Job Summary
The incumbent is responsible for managing the Bancassurance training team and to ensure the development and delivery of professional development training programs in support of the Bancassurance Unit to meet the Company's business objectives.
Key Responsibilities
- The incumbent is responsible to work closely with Internal Bancassurance team, Stakeholders, its Business Partners for the development and delivery of training programs to meet department’s goals. Responsibilities include the following:
- Ensure timely and effective training to sales staff on both new and existing products. To development new product training related materials and fully responsible for the training materials enhancements for existing products propositions and features, in adherence to compliance and regulatory requirements.
- The development and implementation of a structured training program in the Bancassurance Unit, spanning across to Business Partners in support of sales objectives. The program covers:
- Induction / on-boarding such as products and propositions, sales processes, insurance technical aspects, regulations and compliance, etc.
- Continuous sales training programs such as sales scripts, objection handling, role play, etc.
- Enhancement programs for the intermediate and advance levels, such as motivational talk, seminars, sales clinics and workshop.
- Leadership Development programs such as skill enhancements, supervisory and activity management.
- Responsible for"Train-The-Traine" under Bancassurance Unit. To ensure alignment of competencies amongst Bancassurance team, Business Partners on their experience in insurance product selling, and that they are trained and certified to carry out their duties. Constant evaluation on training modules/materials to identify performance gap, provides feedbacks and continuous guidance/coaching to maximize performance.
- Ensure strict compliant to regulatory requirements in relation to continuous professional development programs and licensing of sales individuals. This includes training needs for PCE& CEILI license, Balance Score Card and Registered Financial Planning (RFP) modules and to liaise with the training department of banca partners to ensure compliant of training requirements by local authorities.
- To develop a training and development curriculum ensuring that training programs support the changing needs of the business and address new initiatives. Ensures assessment and evaluation mechanisms are in place to measure the impact and effectiveness of training programs/materials. This also include sourcing of good external trainers and sourcing of training materials from external sources, where applicable, to complete the training and development curriculum.
- Customer-facing engagements. To develop presentation material relevant to the topics for customer events jointly organized with business partners.
- To undertake any other duties and responsibilities requested by the Management as and when required.
- Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Business Studies/ Administration/ Management, Marketing or equivalent.
- Professional certification such as Registered Financial Planner (RFP)/ Certified Financial Planner (CFP) is an added advantage.
- Good communication and interpersonal skills.
- At least 5 – 8 years of relevant sales training experience in Life Insurance industry, preferably in Bancassurance, coupled with Agency training.
- Candidates with Sales related experience is preferred.
- Possess own transport and must be willing to travel.
- Excellent in sales presentation and coaching skills
- Excellent in Microsoft PowerPoint, Word, Excel