The Sales Operations Executive ensures smooth execution of critical operational processes in ShopBack’s Online Cashback business. The role involves day-to-day tasks, investigating issues, coordinating planning processes, and working with teams to improve operational efficiency.
Your Adventure Ahead
- Input deals information (e.g., upsizes, promotions, ad sales) into ShopBack systems (Salesforce, Needle).
- Coordinate with internal and external stakeholders to ensure the correctness of deal info.
- Ensure all Terms and Conditions are clear and accurate.
- Identify and resolve operational errors promptly.
- Collaborate with teams to find and fix the root cause of issues.
- Support Sales team in maintaining merchant relationships, providing proof of exposure.
- Propose and implement process improvements, including automation, to increase Sales Operations productivity.
- Support local/regional projects as needed.
Essentials to Succeed
- .Proficiency in Microsoft and Google Suites (Word, Excel, PowerPoint).
- Data-driven mindset; able to analyze team performance and historical data for better resource management.
- Knowledge of Salesforce, SQL, Python, Zapier is a plus.
- Hands-on, eager to learn, and solve problems with a high bias for action.
- Independent and proactive; able to work efficiently with minimal supervision in a fast-paced environment.
- Collaborative and team-oriented; able to work with cross-functional teams (Business, Operations, Product).
Exclusively for ShopBackersCareer progression paths and opportunities to take on greater challenges that help you realise your ambitions.Be part of a winning team on a journey to global scale.Competitive compensation based on your performance.Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.Flow Day Thursday (1-day a week, optional to work from home or office)
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!
We are committed to protecting your data and ensuring fairness in our recruitment process. As part of this process, we use AI tools to assist with tasks such as application screening and candidate matching. These tools are designed to enhance efficiency and reduce bias, and their use complies with applicable data protection laws and our commitment to fair employment practices. Your personal data will be processed securely and transparently, and final hiring decisions are always made by our recruitment team, not by automated systems. If you have any questions about how your data is used, or wish to exercise any of your rights including the right to such processing, please contact us at dpo@shopback.com.