JOB DESCRIPTION
- Simply helping customers find what they're looking for and actively encouraging customers with their orders, requirements and after-sales service issues.
- Ensure a high level of customer satisfaction thru excellent sales service.
- In-depth knowledge of the product and service provided.
- Update customer record in company database.
- Manage point-of-sales process.
- Actively updating customer data with promotions and product new arrivals.
- To participate in sales campaigns, promotions and product launching.
- To respond in a professional and timely manner to any customer query/complaint on e-commerce marketplaces, web store, and brand social media accounts.
- Negotiate/close deals and handle complaints or objections.
- Collaborate with team members to achieve better results.
- Gather feedback from customers or prospects and share with internal teams.
- Ensure the availability of stock for sales and demonstrations.
- Commit to deliver daily, weekly and monthly sales target given.
- Conduct LIVE Streaming as a Host on various online platforms (Tiktok, Lazada & Shopee) on a daily basis
- Introduce, promote and demonstrate our product during LIVE Streaming
- Interact and engage with online audiences, provide professional advice and answer enquiries during LIVE Streaming
- Proactively encourage online audiences to adopt our product and make online purchases during LIVE Streaming
- To strategies activities for more exposure and traffic allocation on live session
- Responsible for content creation, planning and execution of short videos on TikTok
- Encourage audience participation by organizing interactive activities, challenges and giveaway during LIVE
- Any other tasks as may be directed by the immediate manager from time to time.
REQUIREMENTS
- Additional experience in Fashion Retail.
- Sales and customer service focus.
- Understanding of sales principles and customer service practices.
- Confident and engaging personality.
- Willing to work under pressure and willing to work for extra hour.
- Has interest in fashion.
- Experience in Sales.
- Competency in English.
- Knowledge of MS Office software and CRM software.
- Ability to negotiate and understanding of marketing skills.
- Self-motivated and goal-oriented, desire to deliver results.
- Fast learner and quick thinker.
- Passionate about sales.
- Ability to adapt and grow in a competitive environment.
KEY PERFORMANCE INDICATOR
- To achieve sales target daily, weekly, and monthly.
Job Type: Full-time
Pay: RM1,800.00 - RM2,000.00 per month
Work Location: In person