- Operational Management
- Supervise daily operations of Front Office, Housekeeping, Reservations, and Guest Services.
- Ensure smooth guest arrival, stay, and departure processes.
- Maintain high standards of cleanliness, presentation, and service quality.
- Guest Experience
- Monitor guest feedback and resolve complaints promptly and professionally.
- Ensure personalized and consistent service to exceed guest expectations.
- Implement strategies to improve guest satisfaction scores.
- Team Leadership & Training
- Lead, train, and motivate Rooms Division staff.
- Conduct regular meetings, performance evaluations, and coaching sessions.
- Foster a positive, service-oriented team culture.
- Financial & Resource Management
- Prepare and monitor Rooms Division budgets.
- Control operational expenses while maintaining quality standards.
- Optimize room occupancy, average daily rate (ADR), and revenue.
- Compliance & Standards
- Ensure all operations comply with health, safety, and hygiene regulations.
- Maintain adherence to hotel brand standards and operating procedures.
Qualifications & Requirements:
- Diploma/Degree in Hospitality Management or related field.
- Minimum 5 years of experience in a similar role within a 4–5 star hotel.
- Strong leadership, communication, and problem-solving skills.
- Proficiency in hotel management systems (PMS) and Microsoft Office.
- Excellent interpersonal skills and ability to work under pressure.
Job Type: Permanent
Pay: RM10,000.00 - RM12,000.00 per month
Benefits:
- Free parking
- Health insurance
- Meal provided
Work Location: In person