Job Responsibilities:
- Handle incoming calls and respond to customer's emails on employee wellness, medical and benefits plans
- Maintain complete and accurate records of customer interactions in the Customer Relationship Management (CRM) system
- Handle flexible benefits claims from end to end—verifying documentation, coordinating with employees or HR for missing details, and assessing claims for accuracy and fraud risk
- Manage, resolve, and close customer complaints and feedback, as well as handle employee inquiries related to claims adjudication
- Ensure timely follow-up with both internal and external stakeholders on pending cases to provide swift resolution
- Perform ad-hoc tasks as assigned by management
Requirements:
- Minimum of 3-4 years’ experience in a call centre or customer service role, with some understanding of claims workflows or insurance processes considered a plus.
- Experience with CRM systems and claims management software to track and resolve claims effectively.
- Familiarity with flexible benefits, health insurance, and claims processing
- Proficiency in Microsoft Excel for reporting and data management is an advantage.
- Knowledge of Mandarin is an advantage to support Mandarin-speaking clients
- Excellent verbal and written communication skills
- Exceptional problem-solving abilities, attention to detail, and a proactive approach to customer service
- Strong organizational and time management skills, with the ability to handle multiple claims and inquiries at once
- Willingness to work on a rotating shift to meet business needs
- If you are interested to apply, kindly submit your updated resume in DOC/PDF format and allow our Consultant to match you with our Clients.
To facilitate the process, please ensure the following details are included in your resume:
Current Address / Location
Current Salary
Reason for Leaving
Expected Salary
Notice Period
WhatsApp: +6010-2832174
Email: supreme.rubywong@gmail.com
Kindly note that only shortlisted candidates will be notified.
Agensi Pekerjaan The Supreme HR Advisory Sdn BhdJTK Number: JTKSM 1252
Job Type: Full-time
Pay: RM3,000.00 - RM4,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
Work Location: In person