Product Operations Manager

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Product Operations Team sits at the intersection of strategy, execution, and scale, being the connective tissue between product, business, and on-the-ground teams. We accelerate product outcomes by building and allowing the people, systems and tools to grow product sustainably across the region.

We work with team members to ensure that product solutions are innovative, operationally practical and locally relevant. Our scope spans the entire product lifecycle—from go-to-market planning and feature rollouts to performance monitoring and continuous feedback loops. Whether it's Mobility, Deliveries or Safety, our mission is to lead product excellence and operational readiness at scale.

Get to Know the Role

Reporting to the Head of Product Operations, the Product Operations Manager will help optimize our product development lifecycle, ensure efficient operations, and lead agreement between product, business, and other teams. We're looking for an operational expert who is execution-driven in the Product Operations space.

The Critical Tasks You Will Perform

• You will ensure product teams operate with clarity, agreement, and velocity by codifying workflows and promoting best practices.
• You will design and implement efficient, sustainable product development processes and tooling.
• You will collaborate with Product, Engineering, and Country Operations teams to enhance product, process, and tool improvements.
• You will identify scalable opportunities to leverage AI for operational improvements and product expansion
• You will lead the continuous improvement agenda by gathering feedback, identifying friction points, testing solutions, and increasing adoption across product teams
• You will utilize AI and automation models to enhance workflow and improve the quality of outputs, insights, and deliverables
• You will define and lead the program rollout strategy for multiple products, ensuring operational rigor throughout the product lifecycle from brainstorming to launch and beyond.

Qualifications

What Essential Skills You Will Need

• 5 years of experience in product operations, program/product management, or a related operational role in the tech environment.
• Have experience applying qualitative sense-making with quantitative, data-driven insights, ensuring that all decisions are grounded in analysis and practical understanding using SQL, BI tools
• Experience designing and implementing scalable operational systems and processes (bonus: experience leading complex projects from start to finish)
• Have experience working with product management tools (e.g., Jira) and collaboration platforms (e.g., Slack).
• Communication skills in working with and influencing multiple team members and management.
• Proactive problem solver with experience breaking down ambiguous issues into component parts to develop solutions.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.