Product Operations Analyst

MoneyLion is a leader in financial technology powering the next generation of personalized products and content, with a top consumer finance super app, a premier embedded finance platform for enterprise businesses and a world-class media arm. MoneyLion’s mission is to give everyone the power to make their best financial decisions. We pride ourselves on serving the many, not the few; providing confidence through guidance, choice, personalization; and shortening the distance to an informed action.

In our go-to money app for consumers, we deliver curated content on finance and related topics, through a tailored feed that engages people to learn and share. People take control of their finances with our innovative financial products and marketplace - including our full-fledged suite of features to save, borrow, spend, and invest - seamlessly bringing together the best offers and content from MoneyLion and our 1,100+ Enterprise Partner network, together in one experience. MoneyLion’s enterprise technology provides the definitive search engine and marketplace for financial products, enabling any company to add embedded finance to their business, with advanced AI-backed data and tools through our platform and API. Established in 2013, MoneyLion connects millions of people with the financial products and content they need, when and where they need it.

About the Role

• We are seeking a highly passionate Product Operations Analyst to work in the Product Operations department. 
• You will be an essential link between customer-facing operations teams and the product and engineering team building features used by MoneyLion users. 
• You'll help close the feedback loop by analyzing contact drivers, and collaborating with various team members to build a cohesive customer story illustrating the biggest areas for opportunities.
• The ideal candidate should have a good understanding of the root cause analysis approach and general knowledge of the software development lifecycle of cloud-based distributed systems. 
• Your experience in data analytics will be useful in a data-driven approach to influence the team’s decisions and your communication skills will ensure stakeholders are informed of the business impact of projects and associated risks.

Key Responsibilities

• Resolve tickets stemming from external user issues in a timely manner.
• Identify key issues and size impact from user feedback; work with Product teams for enhancements to reduce tickets.
• Build and manage data dashboards to track product metrics and unearth key insights.
• Establish systematic processes to analyze and identify the root cause of various system issues identified by customers or stakeholders across MoneyLion. 
• Create key workflow processes and documentation to improve team efficiency.
• Implement process improvements: identify operational gaps and implement them to optimize product operations processes, reducing costs and improving efficiency

About You

• Bachelor’s Degree in Management, Economics, Computer Science, Engineering or any related field.
• 3 - 4 years experience with engineering process improvement or product operations related role
• Knowledge of Agile principles and techniques
• Excellent written and verbal communication skills
• Excellent time management and prioritisation skills
• Multi-tasking ability in managing multiple concurrent programs
• The ability to balance customer needs against the company’s vision
• You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges
• You have a process-oriented mindset and ability to get things done
• Self-motivated, strong interpersonal skills focus on rapport-building, information gathering, and listening skills.
• Proven analytical & problem-solving skills, with good attention to detail, high curiosity, and structured-thinking processes.
• Open to having meetings with U.S counterparts after work hours
• Basic proficiency of SQL to query data is a huge plus 

What's Next…

Interview process

• Talent Acquisition Interview
• Questionnaire / HackerRank Test
• Hiring Manager Interview

What We Value

We value growth-minded and collaborative people with high learning agility who embody our core values of teamwork, customer-first and innovation. Every member of the MoneyLion Team is passionate about fintech and ready to give 100% in helping us achieve our mission.

Working At MoneyLion

At MoneyLion, we want you to be well and thrive. Our generous benefits package includes:

• Competitive salary packages 
• Comprehensive medical, dental, vision and life insurance benefits
• Wellness perks
• Paid parental leave
• Generous Paid Time Off
• Learning and Development resources
• Flexible working hours 

MoneyLion is committed to equal employment opportunities for all employees. Inside our company, every decision we make regarding our employees is based on merit, competence, and performance, completely free of discrimination. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Within that team, no one will feel more “other” than anyone else. We realize the full promise of diversity and want you to bring your whole self to work every single day.