As an outlet manager in Binq, your job scope involves overseeing all aspects of operations for our outlet. Here are the key responsibilities and duties associated with this role:
Food and Beverage Service Standards:
- Establish and enforce high standards for food quality, presentation, and service delivery.
- Train and supervise staff to ensure adherence to food safety protocols, sanitation standards, and industry regulations.
Inventory Management and Procurement:
- Manage inventory levels, including ordering, receiving, storage, and rotation.
- Source ingredients, beverages, and supplies from reliable vendors while optimizing costs and maintaining product quality.
Customer Service Excellence:
- Create a welcoming and memorable dining experience for guests through attentive service, personalized interactions, and prompt resolution of issues or complaints.
- Monitor customer feedback and implement improvements to enhance overall guest satisfaction.
Staff Management and Training:
- Recruit, train, and supervise F&B staff, including servers, bartenders, chefs, and kitchen personnel.
- Develop training programs to enhance staff skills, product knowledge, and service standards.
Event and Banquet Operations:
- Coordinate and oversee catering services for events, banquets, and special occasions, ensuring smooth execution and guest satisfaction.
- Plan and execute menus, staffing requirements, and logistics for large-scale events.
Health and Safety Compliance:
- Ensure compliance with food safety regulations, sanitation standards, and health codes.
- Conduct regular inspections and audits to maintain cleanliness, hygiene, and safety in F&B facilities.
Vendor and Supplier Relationships:
- Cultivate relationships with suppliers and negotiate contracts to secure favorable terms, pricing, and product quality.
- Evaluate vendor performance and make recommendations for sourcing improvements.
Overall, the primary goal of the outlet manager is to achieve the key responsibilities stated and manage the day-to-day task of the company. You are also required to work closely with the founders to execute and deliver the task given in a timely manner. This person is expected to be mobile and is able to travel between outlets.
Job Type: Full-time
Pay: RM2,500.00 - RM4,000.00 per month
Benefits:
- Flexible schedule
- Opportunities for promotion
Work Location: In person