Order Management Coordinator (Japanese Speaker)

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Job Description

• Seamless execution from order, book to ship through working closely with internal cross functional teams. (Sales, Finance, Product and Fulfillment center)
• Process orders with correct documents in compliance with policies and procedures.
• Be the single point of contact for customers on their orders and inquiries thorough email and chat.
• Handling inquiries and questions, handle complaints, troubleshoot problems and provide information as requested.
• Review scheduled ship date for each orders and provide ship commit to customer upon request.
• Attend weekly business meeting and provide info on shippable orders for the month.
• Assigned serial numbers to orders prior to shipments. Provide reports to customers as requested after shipments closed.
• Assigned to work on improvement projects to drive and achieve higher levels of service quality and ensuring customer satisfactions.

Basic Requirements

• Candidate must have minimum a Bachelor's Degree in relevant fields.
• 3-5 years experience in order management, customer service or related type of experience preferred.
• Excellent command of Japanese in spoken and written form. (Native or JLPT N2 above only)
• Fluent in English, good comprehension in English
• Knowledge of MS Office, especially Excel ,Word, Power point on cloud is essential.
• Ability to work with various stakeholders and create proactive partnerships.
• Self starter and independent worker.
• SAP / Oracle or other database system experience are preferred.
• Attention to detail, creative and result oriented.
• Able to apply initiative to solve problems and improve work processes.
• Communicates information effectively and in an appropriate manner.
• Good attitude, team player and adaptable to change as per business decisions.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.