Why this role?
The Operations Analysis Engineer is part of KONE's Remote Monitoring and Support team that identifies elevator faults and issues remotely from our Global Operations Centre. They work together with KONE's field operations personnel to proactively raise and solve site issues, ensuring smooth elevator and escalator performance for KONE's customers worldwide.
What will you be doing?
Monitoring of KONE's strategic Major Project and Hi-Rise projects within assigned regions.
Perform daily analysis of critical issues to determine root causes.
Providing technical support off-site (90%) and on-site (10%) when required.
Development of existing data analysis systems and tools while maintaining own database.
Utilization of collected data to generate related analysis reports.
Take part in cross-functional collaboration to create new solutions for continuous improvement.
Ensuring that work is carried out in line with clearly defined procedures and guidelines while working in a well-organized manner.
Are you the one?
Proficiency in Mandarin is required to support and liaise with stakeholders for our Greater China region.
Understanding of circuit diagrams and electrical components.
Good debugging skills with software and hardware.
Managing the basics of IT.
Data handling skills (collect, organize, store) and being able to transform data into meaningful information.
Strong presentation skills to showcase analysis results to reporting stakeholders.
Keeping various teams up to date with the latest status of assigned projects and tasks.
Understanding of business needs based on analyzed results.
Experience with projects related to internet connectivity / IoT.
Experience working with Power BI, and advanced Microsoft Excel skills will be an added advantage.
Exposure working with stakeholders in an international setting will be an added advantage.
Candidates must possess an engineering degree in any discipline.
What do we offer?
Career progression and opportunities within a global organization.
Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
Comprehensive learning and development programs covering a wide range of professional skills.
You are surrounded by fun colleagues and a lively working environment within the Shared Services team and KONE Front Line. The best part is that all leaders are great and open-minded.
Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers