We're seeking an energetic and customer-focused individual to join our team as an Officer - Customer Service. In this frontline role, you'll be the friendly face of Paradigm Mall JB, providing exceptional service to our visitors and ensuring memorable shopping experiences.
Job Descriptions:
- To answer telephone calls and pass all calls properly to the relevant personnel / department.
- To provide information and directions to tenants / shoppers at the Mall, i.e. shops location, promotions activities, etc.
- To handle lost children until such the parent / guardian are paged via the PA system to claim their children.
- To handle lost item by shoppers who have lost / misplaced any items while in the Mall.
- To assist in any activities i.e. registration for colorings contest, etc.
- To assist in giving out free gifts to shoppers who have made purchases at the Mall during promotions such as Anniversary Celebration, Festive Season, etc.
- To distribute circulars to tenants.
- To maintain the shopping mall's image i.e. Information Counter is kept tidy at all times with relevant brochures displayed to the public.
Job Requirements:
- Candidates must possess at least a Diploma in Business or relevant studies.
- Must be able to communicate very well in Bahasa Malaysia and English.
- At least 2-3 years(s) of working experience in similar capacity. Fresh graduates are encouraged to join too!
- Good general knowledge of the surrounding areas of the shopping centre, local prominent landmarks and transportation infrastructure.
- Good interpersonal and documentation skills.
- Able to operate MS Office - Excel & Words.
- Must be willing to work on Shifts, Weekends and Public Holidays.
- Position is based in Paradigm Mall JB.
Your Benefits!
- Competitive Remuneration Package
- Subsidies Parking Season Pass
- Vibrant Working Culture
- Exciting Festive Season Celebration
- Insurance Coverage
- Career Development
- Employee Discount
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,200.00 - RM3,000.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Application Question(s):
- What's your expected monthly basic salary?
- What's your earliest joining date?
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer service: 2 years (Preferred)
Language:
- Bahasa Malaysia (Preferred)
- English (Preferred)
Work Location: In person