Manager, GT-TSS, PPM Process & Analyst (BA cum Tester)

The PPM Business Analyst primarily plays a critical role in IT project portfolio management which encompasses of institutionalization of demand management, project portfolio management, resource management and time sheet management in a single platform & to maintain and enhance the Project Portfolio Management Tool (PPM Tool) to further drive and improve the efficiency of demand-project life cycle. 

PPM System Enhancement - Requirements Gathering, Analysis and Implementation

1. Work closely with stakeholders to gather, document, and analyze business and technical requirements to create concise and clear user stories for development.
2. Translate business needs into functional specifications / stories for PPM tools and systems.
3. Identify gaps in current project management processes and recommend improvements for PPM enhancements.
4. Refine and maintain user stories and all the assosiated deliverables (process flows, test cases, training materials, guidelines and etc.).
5. Analyse and perform impact assessment on annual platform upgrades by providing implementation recommendations to stakeholders.
6. Define reports and dashboard with IT / Project performance measurement / metrics for tracking and monitoring purposes.
7. Prepare deployment communication on enhancements to ensure PPM Tool users are well informed and prepared for the new functionalities.

PPM Tool Support

1. Provide ongoing support for PPM tools, including troubleshooting, upgrades, and integrations.
2. Train end-users and stakeholders on using PPM systems effectively.
3. Provide guidance and support on PPM Tool to increase the PPM Tool usability among users
4. Develop and edit training videos to guide PPM Tool users on specific area in demand, project and resource management
5. Develop and maintain PPM Tool operating procedures and guidelines for internal team reference
6. Develop and maintain PPM knowledge base to serve as a single point of reference for PPM tool users
7. Comply to internal organisation monthly and annual outsourcing compliance review by providing relevant supporting documents and responses

PPM Test Lead

1. Understand the project requirements based on stories, define the testing scope and identify all possible test scenarios for UAT & Regression testing.
2. Responsible in preparation, compilation and reviewing set of test cases (including manual and automated testing) based on the identified scenarios.
3. Develop detailed test plan for execution (for both manual and automated testing).
4. Assign/allocate tasks to team members, monitor their progress, and provide guidance/support whenever required.
5. Ensure that all tests are executed properly and responsible for any issues/defects raised, which involves documenting, tracking, and resolving any issues/bugs discovered during testing.
6. Work closely with PPM development team to ensure that defects are addressed and fixed in a timely manner.
7. Work closely with TCC automation team for automated regression testing during PPM annual upgrade activities.

Process Improvement

1. Analyze existing project management processes and recommend enhancements to increase efficiency and effectiveness.
2. Create dashboards and reports to provide visibility into project and portfolio performance.
3. Use data analysis to identify trends, bottlenecks, and improvement opportunities.
4. Support decision-making by providing actionable insights.
5. Evaluate the overall health of the project portfolio and recommend adjustments.

Qualifications  

(Basic Degree/Diploma etc)

• Relevant tertiary qualifications preferably with a Project / IT background. 

• ServiceNow Admin certification (If any)  
• PMI Certification (if any) 

• Strong understanding of PPM tools and methodologies (Agile, Waterfall, Hybrid)
• Relevant IT / Project background experience in using ServiceNow IT Business Management module

Competencies/Skills 

(Essential to succeed in this job)

• Project Portfolio experience, with focus on project management processes/methods and governance.
• Ability to understand process lifecycle and identify areas of potential improvement.
• Ability to develop & implement plans to improve processes for efficiency & effectiveness. 
• Ability to design & implement effective & efficient processes & technology functionality requirements to meet stakeholder requirements. 
• Ability to work across multiple teams, corporate grades, cultures, experience levels and create a collaborative environment to achieve department objectives. This also entails being able to transfer knowledge to others, if necessary, identifying their weaknesses and helping in their correction.
• Solid presentation, facilitation, interview and workshop skills
• Strong interpersonal, negotiation and conflict management skills
• Ability to work on multiple tasks at the same time and under tight deadlines
• Experience creating and delivery of training material