Key Responsibilities:
1. Achieve Workshop Targets
- Responsible for achieving targeted workshop productivity, efficiency, and labour sales through effective utilization of the 3-in-1 system as a management tool.
- Collaborate with service advisors to align customer needs with offerings to boost revenue per repair order and overall branch profitability.
2. Service Campaigns & Technical Reporting
- Ensure prompt submission of well-documented special service campaigns, technical reports, and Fix-It-Right programs.
- Monitor accuracy and completeness of reports in accordance with distributor requirements.
3. Workshop Operations Management
- Monitor and manage the daily operations of the Body & Paint (B&P) workshop.
- Ensure smooth workflow, optimal resource allocation, and timely completion of jobs.
4. Compliance & Standards
- Ensure compliance with Toyota Body & Paint standard operating procedures.
- Implement quality control measures and maintain audit readiness.
5. Marketing & Network Expansion
- Strategize and execute marketing activities to support B&P targets.
- Expand and manage the spotter network to increase job intake and visibility.
6. 3-in-1 System Utilization
- Effectively utilize the 3-in-1 system to monitor work-in-progress (WIP), parts backorders, follow-ups, appointments, and service reminders.
- Drive system discipline across teams for operational excellence.
7. Cross-Functional Coordination
- Ensure effective liaison on operational and administrative matters with internal departments and external suppliers.
- Foster teamwork to ensure timely and cost-efficient operations.
8. Undertake Ad-Hoc Duties as Assigned
- Undertake any other assignments as required.
- Perform additional duties assigned by superiors when necessary.
Qualifications for Manager (Body & Paint)
1- Diploma or Bachelor’s Degree in Marketing/Mass Communication/Business Admin or equivalent.
2- Must be hands on, detail oriented and dedicated.
3- Independent and able to work under pressure and multitasking environment.
4- Good understanding of customer segmentation and demographics.
5- Ability to interact with all levels of people to address arising issues.
6- Fluent written and spoken in English & Bahasa Melayu.
7- Customer oriented with ability to interact with people effectively.
8- Dynamic interpersonal skills with ability to manage the team.
9- Responsible, meticulous and possess good working attitude.
10- Strong interpersonal and communication skills.
11- Has own initiative and able to work independently and under pressure.
Computer literacy with proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
Job Types: Full-time, Permanent
Pay: RM4,800.00 - RM10,000.00 per month
Benefits:
- Additional leave
- Cell phone reimbursement
- Company car
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Experience:
- after sales: 3 years (Required)
Work Location: In person