Department Operations
LevelEntry Level
LocationMalaysia - Kuala Lumpur
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Plan and coordinate inbound (transfer from other sortation facilities and outbound of parcels, arrival & departure time of linehaul vehicles, utilizing truck capacity, route planning for drivers to meet improve ADT (Average Delivery Time) KPI
- Manage, brief and train ground team to make sure operation execution follow SOP
- Execute linehaul plans according to the set schedules and maximize capacity to ensure all deliveries are fast and on time according to the set service-level agreement (SLA)
- Manage all vendors drivers and in source drivers according to set key performance indicators (KPI)
- Develops ad-hoc plans to support peak volume like pay day or campaign day
- Involved in investigation of linehaul delays, or accidents as well as develops contingency plans to ensure on-time load delivery in the event of an enroute breakdown or accident
- Manage and lead bay coordinator to monitor truck loading efficiency and compliance
- Coordinate with sortation facilities to ensure sufficient manpower for linehaul loading according to linehaul schedule
- Understand the sorting process and pattern for better linehaul schedule planning
Requirements:
- Bachelor’s Degree or Diploma preferred
- 3-5 years of working experience in linehaul field or logistic transportation
- Experience in transport, supply chain and logistics management
- Effective organizational, planning and prioritization skills
- Demonstrated leadership and supervisory capabilities
- Well-developed interpersonal and communication skills
- Quick learning, adaptive and flexible
- Committed, result oriented, willing to go extra miles for goal achievement
- Like challenging goals and dynamic yet fun working environment
- Working pattern: 45 working hours weekly, Rotational shift schedule, Overtime if required (up to 6 working days)
- Working location: 26200 Gambang, Pahang