Lead Quality Assurance Engineer

Company Description

At Keypath, we invite you to be part of something transformative. As a global EdTech leader, we collaborate with prestigious universities to create and deliver online education solutions that tackle global social and economic challenges head-on.

Join our dynamic, fast-growing international team that thrives on collaboration, innovation, and lifelong learning. With offices in Kuala Lumpur, Melbourne, Sydney & Chicago, we are truly a global company. Today, we're a family of over 700 passionate "Keypathers" worldwide.

Join Keypath’s New APAC IT Division: Build, Innovate, and Grow

Keypath is establishing a brand-new IT division in the APAC region, creating an exciting opportunity to join a team from the ground up. As we build this division from scratch, we’re looking for passionate professionals eager to shape its foundation, drive innovation, and grow alongside a dynamic and collaborative team. This is a unique chance to be part of something new, influence key decisions, and develop your career within a global company committed to technological excellence.

Job Description

As a Lead Quality Assurance Engineer, your primary responsibility will be maintaining and updating a suite of automated tests for the team’s CI/CD pipeline and providing manual testing for larger releases.

You will execute, and proactively improve test plans for Keypath’s technology platform.

Working with subject matter experts across IT, marketing, recruitment, student services and finance, you will be responsible for ensuring high-quality, scalable technology solutions, maximizing efficiency, and optimizing the student experience.

Responsibilities:

• Work with the Product Management Team and Development Manager, to understand business needs and software requirements and develop both manual and automated test cases reflecting needs and requirements
• Provide mentorship and leadership and review and assign QA related tasks to QA team members and consultants
• Develop and execute detailed, comprehensive, well-structured test plans
• Apply industry best practices, develop new tools and processes to ensure quality goals are met
• Conduct root cause analysis of identified defects, providing sufficient details to understand, resolve and future-proof
• Act as key point of contact for all web releases
• Estimate, prioritize, plan and coordinate testing activities
• Diagnose defects and track them from discovery to resolution
• Maintain quality assurance documentation / wiki

Qualifications

Required Skills and Experience:

• 7+ years hands-on experience in either web or software QA
• Previous experience providing project level mentorship and leadership to QA team members and consultants
• SQL – must be able to write / modify SQL queries
• Demonstrated experience developing and executing rigorous test plans
• Experience testing APIs using tools like Postman, SOAP UI, etc.
• Familiarity with entire software development life cycle and test cycles (Unit, Regression, Functional, Systems, Stress & Scale, Smoke & Sanity)
• A solid understanding of how different devices and browsers impact testing
• Detailed and effective written communication skills for documenting the features tested and bugs found
• Experience with project management software (e.g., Azure Devops, JIRA)
• Comfortable performing hands-on test related activities
• Highly organized, detail oriented with the desire to learn more
• Experience debugging flow of data
• Ability to effectively write and execute both white box and black box test cases
• Familiarity with automated testing techniques and development

Preferred Skills (not essential)

• Experience with Selenium Web Driver or similar tooling
• Experience testing for accessibility
• CRM experience (e.g., Microsoft Dynamics, Salesforce)

Additional Information

At Keypath, we put our people first. We’re committed to creating a flexible, inclusive, and supportive work environment where you can thrive. Here’s what you can expect as part of our team:

Benefits and Rewards:

• Opportunity to work in office, hybrid or remotely
• All the necessary equipment for success including laptop
• Access to health & wellbeing programs including an Employee Assistance Program 
• Learning & growth opportunities including access to LinkedIn Learning, Career Development Programs and Learning Labs  
• Employee led Initiatives such as Culture Club, Team Green, Sustainability and more
• Company events and activities run in office and remotely

Why Keypath?

• Global EdTech Leader: Join an industry on the rise.
• Transform the World: Contribute to upskilling and reskilling globally.
• Make an Impact: Help solve future economic and social challenges.

Join Keypath and make a difference. We welcome applicants from diverse backgrounds and offer inclusive support throughout the recruitment process.

This role is a permanent, full-time role. Only candidates located in Malaysia, and Malaysians or non-Malaysians with a valid permit to work in Malaysia will be considered for this role.

Apply now to unlock your potential with Keypath!