Position: Technical Trainer (Database Management)

Tenure: 2 years contract – renewable

Working Location: Shah Alam

Working Hour: : 4:00pm – 2:00am or 8:00pm – 6:00am

Salary: RM5000-RM 5500

Job Responsibilities

Partner with operations leaders to align business objectives and address skills gaps.
Facilitate technical support training, including database management topics.
Collaborate with Group Leads and Tech Leads for product support information sharing.
Ensure new Analysts are oriented and engaged with our products and technologies.
Coach analysts individually and in groups on case issues, providing feedback.
Promote training programs and drive engagement with offshore teams.
Review assessments to measure learning outcomes and analyst readiness.
Work with other Technical Trainers on (geo)database interactions with ArcGIS Clients.
Develop quarterly evaluations for technology-specific skills (Pro-Data, enterprise-data).
Evaluate existing training materials with the Training Lead.
Provide onboarding schedules as requested.
Conduct call monitoring and mock calls as needed.
Attend training sessions.
Assist in projects assigned by management.
Attend relevant meetings like leads, enablement, and training team meetings.

Job Requirement

2 to 3 years or more of technical role or technical training (educating).
Having a Training background and experience will be an added advantage.
Knowledge of ArcGIS Enterprise, ArcGIS Pro, RDBMS (Oracle, SQL Server, or PostgreSQL), SQL, and Python.
Ability to work with a team in a constantly challenging and evolving environment.
Ability to explain complex concepts, processes, and tasks in understandable terms.
Able to work during the night shift working hours (Domestic hours) supporting stakeholders

Job Type: Contract
Contract length: 24 months

Pay: RM4,500.00 - RM5,500.00 per month

Schedule:

Education:

Experience:

Work Location: In person

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