IT Associate, Mid-Level (L2)

What You Will Be Doing

• Manage IT Infrastructure: You will drive key components of IT infrastructure for CoinGecko, including networks, hardware, and software. You will also work on improving existing IT projects at CoinGecko.
• Security: You will drive key components of development, deployment, and execution of controls and defenses to ensure the security and risk mitigation of company infrastructure, which covers all systems, networks, and data.
• Develop Operational Policies: You will drive key components of the establishment and implementation of operational policies and appropriate standards/criteria for hardware, software, email and web firewall, access verification, and encryption requirements.
• Implement IT Solutions: You will drive the implementation of solutions to improve the IT infrastructure of CoinGecko, such as software and hardware upgrades. You are able to pitch a solution that leverages on past data, weigh-in on tradeoffs, etc.
• Troubleshooting: You will be expected to troubleshoot and resolve any hardware, software, or network issues that arise. 
• Budgeting: You will be responsible for assisting with the IT budget and ensuring all IT solutions are cost-effective and align with the budget.
• Vendor Management: Participate in vendor acquisition processes which include sourcing for vendors, evaluating vendor proposals, and preparing cost-benefit analysis before giving a final recommendation. 
• Documentation: Maintain IT operations guidelines, standards, and templates.
• Plugged-In: Stay up-to-date with emerging trends and technologies in IT and contribute to the continuous improvement of the team's skills.
• Team player: Work collaboratively with IT team members to complete projects in a timely and effective manner. Able to answer IT-related questions from employees related to the work assigned.
• You are required to support any ad hoc tasks as required by the company.

What We Look For In You

• Education: Bachelor degree in Computer Science, Information Technology, or related field with strong knowledge of current IT technologies and trends.
• Integrity: You are trusted to handle highly sensitive and private data and have a clean record of employment. You also have a network of peers and team members who can staunchly advocate for you.
• Knowledge: Demonstrated the ability to quickly learn new knowledge, blockchain/cryptocurrency industry and domain knowledge.
• People Skills: Proven ability to engage with both individual contributors and leaders of all levels cross-functionally in constructive and collaborative relationships. You love talking to users (our team) and making things work.
• Analytical & data-driven: You use data and are familiar with common tools to analyze your work, prepare a plan of action and troubleshoot problems in your daily work. 
• Self motivated: You have an exceptionally high bar for accuracy and quality. You also hold your team to similar standards in their work.
• Strong opinions, loosely held: You are humble in embracing better ideas from others, eager to make things better, open to challenges and possibilities.
• Self-managed: You can set goals and manage your own work. You ensure all deliverables and targets are met within the agreed timeline.
• Problem Solving: You figure out solutions to hard problems with many constraints, using sound judgment to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative.
• Growth mindset: You love delving into new technologies and new ways of doing things. You take initiatives to stay up to date with the latest news and trends.
• You are based in Kuala Lumpur / Selangor and are able to commute on-site locally or overseas for scheduled work as required by your job.
• Nice to have, prior working experience with:
• Jumpcloud or knowledge on Active Directories
• Slack or knowledge on communication tools
• Google Workspace or email apps