Digital Hub Kuala Lumpur attracts, inspire and develop diverse talents who will elevate BASF’s digital journey.
As one of the world’s largest chemical companies, BASF is on a mission to create chemistry with a sustainable future. The Digital Hub Kuala Lumpur, alongside four other Digital Hubs across the globe are part of the technology powerhouse driving our vision. Join our organization and make an impact in an inclusive and diverse work environment. We value individual differences and provide opportunities for you to contribute your unique perspective towards our collective goals.
Responsbilities:
- You will support the resolution for all services, incident and problem escalations arising in the country. Trigger appropriate actions, working closely with the respective teams to bring about timely communication, restoration and closure. Ensure that lapses in service delivery are captured and reported appropriately, escalating to the relevant hierarchies of the service delivery units whenever necessary.
- You will troubleshoot and resolve issues with BASC office desk monitors, docking stations, user network printing issues and provide troubleshooting and resolution.
- You will set up new joiner PCs, including hardware (laptops and smartphones), software installation, and user configuration.
- You will diagnose and fix hardware issues, including laptops, smartphones, and software-related issues, utilizing ticketing systems to raise incidents or requests.
- You will assist with device returns and ensure proper handling of returned equipment, and facilities team on meeting room audiovisual (AV) systems.
- You will conduct hardware consultations and provide technical guidance, and maintain local IT Assets information.
Requirements:
- Minimum a Diploma in Computer Science or any relevant engineering fields.
- Knowledgable in IT, Network, Windows Operating Systems, and M365
- Good English Communication.
At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility. Around 112,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises six segments: Chemicals, Materials, Industrial Solutions, Surface Technologies, Nutrition & Care and Agricultural Solutions. BASF generated sales of €65.3 billion in 2024.
BASF is committed to empowering its employees to pursue their interests and explore emerging technologies. By investing in top-quality tools and promoting cross-functional collaboration, we encourage our team members to drive positive change within our organization. Come join us and be a part of our digitalization journey.
Further Information at https://go.basf.net/careers_digitalhubkl