JOB DESCRIPTION
- Responsible to manage e-Tanah user under portfolio to support e-Tanah System.
- Educating e-Tanah user on how to work e-Tanah System and helping them by taking them through step-by-step procedures either over the phone or in person.
- Provide first level contact and convey resolutions to customer issues.
- Supporting the e-Tanah roll-out tasks for e-Tanah.
- Rapidly establishing a good working relationship with e-Tanah users and other professionals
- Properly escalate unresolved queries and issues to the next level of support
- Track, route and redirect problems to correct resources
- Follow up with customers, provide feedback and see problems through to resolution
- Preserve and grow your knowledge of Helpdesk procedures, products and services for e-Tanah
- To be part of Rollout Project team.
SKILLS PROFILE
- Communication
- Customer Service & Support
- Time Management
- Problem Solving skills
- Negotiation skills
- IT Literate
QUALIFICATION, SKILLS & KNOWLEDGE
EDUCATION AND CERTIFICATION:
- Candidate must possess at least a Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Mathematics, Science & Technology or equivalent from recognized university .
REQUIRED KNOWLEDGE:
- E-Tanah System.
- Good knowledge of Windows & Web-based Application.
- Knowledge in IT Technical support is an advantage.
- Experience in Learning / Training is a plus.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: From RM3,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
- Early shift
Supplemental Pay:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Sungai Petani: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Education:
- Bachelor's (Required)
Experience:
- Customer service: 1 year (Required)
- Computer skills: 1 year (Required)
Language:
- Malay & English (Required)
License/Certification:
- B2 & D (Required)
Location:
- Sungai Petani (Required)
Willingness to travel:
- 100% (Required)
Work Location: In person