An Amazing Career Opportunity for a INDUSTRIAL SMART COMPONENTS KEY ACCOUNT MANAGER !!!
Location: i-Park, Kulai
Job ID: 41086
Do you LOVE rewards as much as we do? Do you enjoy the planning, implementation, and communication of Total Rewards Programs?
Does compensation, sales incentives, global position structures, career frameworks, health and wellness benefits, global mobility, immigration, and M&As - get you out of bed in the morning? If so, we want to hear from you!
Who are we?
HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.
We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo
IDT is creating trusted identities for IoT applications through Smart Components and Enabling Services.
HID’s Identification Technologies powers the trusted identities of the world’s people, places and things through smart components and cloud services. We make it possible for people and organizations to transact safely, work productively, and travel freely. Our contactless identification and sensing (RFID, NFC, and BLE) components and solution enabling technologies address the dynamic requirements across multiple industries to wirelessly connect, identify, collect and manage data quickly and accurately across virtually any IoT application.
Are you ready to make a difference? Join us and help shape the future of security.
As our INDUSTRIAL SMART COMPONENTS KEY ACCOUNT MANAGER you’ll support HID’s success by:
Summary
As a Key Account Manager, you will be responsible for managing the internal customer interface and synchronizing manufacturing priorities and new product introductions with the operations team. Your role will involve ensuring effective communication and collaboration between various departments to meet customer requirements and achieve deadlines. You will play a pivotal role in determining and removing roadblocks and disruption across various functions to achieve the requirements and deadlines. You will play a crucial role in maintaining high standards of customer satisfaction and operational efficiency.
Duties and Responsibilities include the following. Other duties may be assigned.
- Customer Interface Management: Act as the primary point of contact for internal customers, addressing their needs and ensuring their requirements are met.
- Manufacturing Prioritization: Coordinate with the operations team to align manufacturing priorities with customer demands and production schedules. This can also encompass scheduling by yourself.
- New Product Introduction: Coordinate with internal teams (NPI & Printshop) the introduction of new products, ensuring seamless integration into the manufacturing process.
- Team Collaboration: Facilitate meetings & work closely with the operations, production, planning, and purchasing teams to ensure smooth workflow to achieve timely delivery of products.
- Quality Assurance: Ensure the proper implementation of quality control procedures with internal teams to meet company standards and customer expectations.
- Inventory Management: Validates demand forecasts and ensure proper inventory levels of materials and components with the supply chain and NPI team.
- Technical Support: Provide technical support to the operations team, troubleshooting issues and offering guidance on best practices.
- Quote Management: Provide internal customers (BUs) with proper product costing within agreed timeframe.
- Cost Management: Identify & drive opportunities for cost savings and efficiency improvements.
- Continuous Improvement: Stay informed about advancements in manufacturing technology and industry trends, implementing improvements as needed.
Qualifications
To perform this job successfully, an individual must be independent, result driven, technically advanced, and strong in coordination. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education / Experience or Training
- Experience in the RFID manufacturing industry is strongly preferred.
- Proven experience in customer relationship and/ or program management.
- Strong organizational and multitasking skills with a strong drive for results and with the ability to manage multiple projects simultaneously.
- Excellent communication and leadership abilities, with a focus on teamwork and collaboration.
- Attention to detail and a commitment to quality control.
Language Skills
- Ability to effectively communicate in the English language verbally and in writing.
- Ability to communicate in the local language is required.
- Ability to read and interpret technical journals, specifications, international technical standards, etc.
Computer Skills
- Proficient in MS Office applications (Word, Excel, PowerPoint, etc.).
- Knowledge of Agile PLM and Oracle EBS is an asset.
- Knowledge of Atlassian Jira is an asset.
Customer Expectations
- Effective communication skills.
- Sense of responsibility, autonomous, pro-active, pragmatic, capable of multi-tasking.
- Ability to make decisions and to work under pressure.
- Analytic mindset, problem-solving orientation.
- Results-oriented.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work Requirements
- Compliance with all relevant company policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
- Travel and fieldwork, including international travel, therefore the employee must possess or can acquire a valid Passport.
- Compliance with security requirements.
- Compliance with the company's Integrated Management System.
What we can offer you:
- Competitive salary and rewards package
- Competitive benefits and annual leave offering, allowing for work-life balance
- A vibrant, welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
- To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds
Why apply?
- Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
- Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
- Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.
HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.
We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
#LI-HIDGlobal