Company Information
We are currently representing our client to source for potential candidate to fill in the role as Customer Service Specialist to based in KL area.
Job Benefits
- Basic up to RM3500 (depending on experience)
- Standard Shift Allowance, RM 350
- Night Shift Allowance
- Transport Allowance
- Quarterly KPI Incentive up to RM2,200
- Language Allowance
- Dental/Optical yearly allowance
- Confirmation bonus after 6 month
Job Responsibility
- Ensure highest standards of service delivery on personalized phone services to our customers
- Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database
- Educate the customer about the products and services and directs them towards available resources for self-help
- Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department
- Act on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately
- Maintain confidentiality of the customers and data at all times
Job Requirement
- Diploma + 2 years of working experience
- Degree Fresh are welcome to apply
- Able to work Rotational Shift - 24/7 shift (5 or 5.5 days work)
- Able to speak in Mandarin will be an added advantage
- Good communication in English
- Support Voice (Inbound Call)
- Willing to be based in KL
Interested candidate may apply online.
Only shortlisted candidates will be notified.
Job Type: Permanent
Pay: RM3,500.00 - RM4,500.00 per month
Benefits:
- Professional development
Schedule:
- Day shift
- Night shift
- Rotational shift
Supplemental Pay:
- Signing bonus