1 Opening
Bayan Lepas
Role description
Job Description: The IAM Analyst in the Global Access Control (GAC) team will be responsible for executing manual user account provisioning and deprovisioning in enterprise applications. Additionally, the role involves supporting incident resolution for access-related failures, performing basic root cause analysis, and contributing to periodic reporting on provisioning activities.
Key Responsibilities:
- Manually provision and deprovision user accounts across various systems based on approved access requests.
- Ensure access is assigned exactly as per request, following strict adherence to security policies.
- Follow pre-defined workflows for user access provisioning across multiple applications.
- Validate requests against approval records before executing provisioning actions.
- Accurately update records in ticketing systems (e.g., ServiceNow, or internal tools).
- Support the resolution of incidents related to automation failures in user provisioning.
- Perform basic root cause analysis for failed access provisioning requests and escalate as needed.
- Assist in implementing preventive measures to reduce the recurrence of provisioning failures.
- Communicate with requestors for clarifications or missing information in access requests.
- Contribute to periodic reporting on provisioning activities, including volume, SLA adherence, and failure trends.
- Maintain detailed documentation of all provisioning and deprovisioning activities for audit purposes.
Required Skills & Qualifications:
- Hands-on experience in manual user account provisioning and deprovisioning.
- Experience working with ITSM tools (e.g., ServiceNow, Remedy, Jira) for tracking access requests.
- Basic knowledge of Active Directory, LDAP, and enterprise application access management.
- Understanding of incident management and root cause analysis for provisioning failures.
- Ability to work under strict SLAs and follow pre-defined workflows without deviations.
- Good written and verbal communication skills for handling requestor queries and reporting.
Skills
Iam,Servicenow,Request Management
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.