1. Daily Operations & Supervision:
- Prepare and distribute room assignment sheets and issue room keys to attendants.
- Ensure proper use of cleaning chemicals according to OSHA regulations and hotel standards.
- Supervise housekeeping tasks across guest rooms, corridors, staircases, and public areas.
- Inspect guest rooms and common areas for cleanliness and maintenance issues.
- Monitor the handling of soiled linen and requisition fresh supplies as needed.
- Coordinate tray clearance with Food & Beverage Room Service.
2. Inventory & Budget Management:
- Control housekeeping expenditures, including labor, cleaning supplies, and guest room amenities.
- Prepare and manage par stock levels for linens, guest supplies, and cleaning materials.
- Maintain housekeeping supply inventory and oversee stock movements.
- Review external laundry services for quality and consistency within budget guidelines.
- Prepare and oversee the annual housekeeping budget.
3. Reporting & Coordination:
- Prepare daily housekeeping status reports and update room discrepancy lists with the Front Office.
- Report safety hazards and maintenance issues to the appropriate departments.
- Provide regular updates to the Head of Department (HOD).
- Attend department meetings to discuss policies, guest feedback, and operational improvements.
4. Scheduling & Special Cleaning Projects:
- Develop and manage staff duty rosters.
- Plan and schedule periodic deep cleaning projects, including carpets, draperies, windows, and upholstery.
- Coordinate the cleaning of meeting rooms before and after functions.
- Organize the cleaning of public areas such as lobbies, restrooms, elevators, and hallways.
5. Guest Services & Quality Control:
- Ensure VIP guest rooms meet the highest standards.
- Address guest complaints and implement service recovery measures.
- Facilitate extra guest services such as babysitting and special requests.
- Monitor guest feedback and implement improvements based on reviews.
6. Staff Management & Training:
- Train, supervise, and discipline housekeeping staff.
- Provide on-the-job training for new employees.
- Support the HOD in coaching, counseling, and implementing standard operating procedures.
7. Other Responsibilities:
- Ensure compliance with hotel policies and safety standards.
- Carry out additional tasks as assigned by management.
Requirements:
- Min. SPM; Diploma in Hospitality preferred
- Min. 2 years supervisory experience in housekeeping operations
- Strong attention to detail, team leadership, and service focus
- Able to work shifts, weekends, and public holidays
Job Type: Full-time
Pay: RM1,700.00 - RM1,900.00 per month
Experience:
- Housekeeping: 1 year (Required)
Work Location: In person