Housekeeping Room Supervisor

IHG
Malaysia
Sepenuh masa
5 hari yang lepas
  1. Supervise the implementation of housekeeping standards and procedures in relation to:
  1. Recommended changes to these standards and training needs on an ongoing basis
  2. Maintain a current and thorough knowledge of all housekeeping systems
  3. Open and close the shift and ensure effective shift hand over
  4. Distribution and collection of keys
  5. Management of all incoming and outgoing calls
  6. Solve employee grievances
  7. Perform Room allocations
  8. Perform Room inspections
  9. Prioritise arrival rooms
  10. Liaise with Front Office for guest and hotel requirements 
  11. Ensure guest valet is processed and delivered in a timely manner
  12. Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
  13. Manage all special requests made by guests
  14. Ensure consistency within the department
  15. Management of lost property for the hotel
  16. Ensure you have complete knowledge of room types, layouts and facilities
  17. Manage storage areas
  18. Maintain adequate stock levels
  19. Complete stock takes as required
  20. Maintain stock levels
  21. Conducts shift briefings to ensure hotel activities and operational requirements are known
Mohon
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