Front Office Receptionist is responsible for providing a welcoming and efficient experience for guests from the moment they arrive at the hotel. The job description may include the following duties and responsibilities:
1. Guest Services:
- Welcome guests as they arrive at the hotel.
- Check guests in and out, ensuring a smooth process.
- Provide information about hotel services, facilities, and policies.
2. Reservation Management:
- Handle guest reservations, including check-ins, check-outs, and modifications.
- Confirm room availability and assign rooms to guests.
3. Customer Assistance:
- Address guest inquiries, requests, and concerns promptly and professionally.
- Provide directions and information about local attractions and services.
4. Payment Handling:
- Process guest payments and maintain accurate billing information.
- Handle cash, credit card transactions, and maintain a balanced cash drawer.
5. Telephone Operations:
- Answer phone calls, take messages, and provide information to callers.
- Handle guest requests and room service orders via phone.
6. Front Desk Operations:
- Keep the front desk area clean and organized.
- Manage and distribute incoming faxes, emails, and packages.
7. Concierge Services:
- Assist guests with restaurant reservations, transportation arrangements, and other concierge services.
- Provide recommendations for local attractions, dining, and entertainment.
8. Guest Relations:
- Build positive relationships with guests to enhance their overall experience.
- Handle guest feedback and resolve any issues or complaints.
9. Security and Safety:
- Monitor the lobby and entrance area for security purposes.
- Follow hotel safety and security protocols.
10. Collaborate with Other Departments:
- Coordinate with housekeeping, maintenance, and other hotel departments to ensure guest needs are met.
11. Shift Handovers:
- Provide detailed shift reports and updates to the next receptionist on duty.
12. Technology Proficiency:
- Use hotel management software for check-ins, check-outs, and reservation management.
- Operate office equipment such as phones, computers, and key card systems.
Qualifications:
- High school diploma or equivalent; additional education in hospitality or related field is a plus.
- Previous experience in a hotel or hospitality industry preferred.
- Strong customer service and communication skills.
- Ability to handle stressful situations and resolve conflicts.
- Knowledge of hotel operations and local attractions.
- Familiarity with hotel management software is advantageous.
Working Conditions:
- Front office receptionists in hotels may work in shifts, including evenings, weekends, and holidays, to ensure 24/7 coverage at the front desk.
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM1,800.00 - RM2,500.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Rotational shift
- Weekend jobs
Supplemental Pay:
- Overtime pay
- Performance bonus
Work Location: In person