Strategic Planning
- To lead the development and be responsible to implement the short-term and long-term strategic plan to achieve the company’s stated mission.
- Strengthen the impact of marketing on business results by ensuring the company’s brand is differentiated to position the organisation above the competition.
- Oversee corporate and company partnerships that drive customer growth in new markets and new channels and support customer retention goals.
- Create impactful marketing campaigns that reflect the preferences of current and future customers with quantifiable results.
- Improve the operational systems, processes and policies in support of UCSI Group’s mission – specifically, support better management reporting, information flow and management, business process and organisational planning.
- Conduct market research on competitors' products and services with a view to introducing new products and services and improving the marketing and pricing of existing products and services.
- Develop strategies for business growth and expansion. This may involve developing new markets in China.
- Ensure that sales revenue for travel and tours meets the monthly target of the organisation.
- Responsible for opening up new markets both locally and overseas for the travel business. This may involve the appointment of agents both locally and overseas.
- Liaise with hotels and tour agencies for business.
- Scout for new and potential business opportunities that are related to the travel industry.
- Come up with new marketable products in tours and travel.
- Assist in bringing business to UCSI Hotels, especially to the Le Quadri Hotel and The Quad Restaurant.
- Work closely with the Group subsidiaries to ensure sales are channelled to the company.
Financial Management & Budget
- Develop and present an annual business plan to the UCSI Group Founder & Executive Chairman for approval.
- Develop and present annual operating and capital budgets to the Group CEO for approval.
- Responsible for ongoing and regular monitoring and communication of financial results.
- Accountable for the financial performance of the company.
- Oversee the establishment and maintenance of proper resource management controls to safeguard capital and financial assets.
- Responsible for the funding of any future expansion plans.
- Ensure cash flow optimisation.
Others
- Oversee the overall administration, budgeting, monitoring, reporting and communication activities to meet the Quality Objective.
- Ensure that operating objectives and standards of performance are owned by staff and interns.
- Ensure that appropriate standards of conduct are established and complied with.
- Implement effective succession planning, people management, development, recruitment, and retention strategies.
Job Requirements
- At least a Bachelor's degree in a related field.
- 8 – 10 years of relevant working experience.
- Excellent verbal and written communication skills.
- Pro-active and self-motivated, with the ability to work independently as well as participate within the team.
- Able to work under pressure and meet deadlines, possess a mature attitude and be a good team player.
- Strong communication, presentation and interpersonal skills and abilities.
Job Type: Full-time
Pay: RM10,000.00 - RM15,000.00 per month
Benefits:
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Ability to commute/relocate:
- Cheras: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- How long is your notice period?
- What is your expected salary per month (RM)?
Experience:
- General Manager in Travel & Tours: 8 years (Preferred)
Work Location: In person