Shangri-La, Kuala Lumpur

Be part of our Shangri-La family

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Responsibilities

Handle incoming reservations via phone, email, and online platforms in a timely and professional manner

Ensure all bookings are accurately recorded in the system with complete guest details and special requests

Monitor room availability and manage inventory across various channels (e.g., direct, OTA, GDS)

Upsell room categories, packages, and other hotel services to maximize revenue

Respond to guest inquiries and provide information about room types, rates, and hotel facilities

Work closely with the Sales, Revenue, and Front Office teams to ensure smooth booking flow and allocation

Maintain proper documentation and uphold data integrity for reporting and audit purposes

Assist in resolving guest concerns or booking issues efficiently while maintaining high service standards

Qualifications

Minimum 1–2 years of experience in reservations, front office, or customer service, preferably in the hospitality industry

Familiarity with Property Management Systems (e.g., Opera, Fidelio) is an added advantage

Strong communication skills in English; proficiency in additional languages is a plus

High attention to detail and ability to manage multiple tasks in a fast-paced environment

Customer-focused mindset with a positive and professional attitude

Strong organizational skills and a proactive approach to problem-solving

Ability to work shifts, weekends, and public holidays as required

Diploma or Degree in Hospitality, Business, or related field preferred