Position Summary: The Front Desk Receptionist plays a crucial role in ensuring the hotel (International Academic Exchange Centre)'s guests have an outstanding experience. The receptionist is responsible for providing a warm welcome, efficient service, and addressing guests' needs promptly. The role also involves supporting the management team in enhancing hotel profitability and guest satisfaction.
Responsibilities:
- Guest Relations:
- Greet and welcome guests upon arrival with a friendly and professional demeanour.
- Handle guest check-ins and check-outs efficiently and accurately.
- Address guest inquiries, requests, and complaints promptly, ensuring a positive guest experience.
- Provide guests with accurate information about the hotel’s facilities, services, and local attractions.
- Operational Duties:
- Maintain a clean and organized front desk area.
- Process guest payments and manage billing accurately.
- Ensure that guest records are updated and maintained properly in the hotel’s management system.
- Coordinate with housekeeping and other departments to fulfil guest requests.
- Standards and Procedures:
- Adhere to hotel policies, procedures, and brand standards.
- Ensure compliance with health and safety regulations.
- Follow the standard operating procedures for emergency situations.
- Team Collaboration:
- Work closely with other hotel staff to ensure smooth operations.
- Assist colleagues during busy periods and provide training to new front desk staff as needed.
- Maintain a positive working relationship with all hotel departments.
- Personal Development:
- Participate in ongoing training programs to enhance skills and knowledge.
- Stay updated on industry trends and best practices.
Qualifications:
- Education: Diploma or equivalent. A diploma or degree in hospitality management is a plus.
- Experience: Previous experience in a customer service role, preferably in the hospitality industry.
- Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Proficient in using hotel management software and basic financial transactions.
- Ability to multitask and remain calm under pressure.
Additional Requirements:
- Ability to work flexible hours, including weekends and holidays.
- Proficiency in English; proficiency in Mandarin is an advantage; knowledge of additional languages is an asset;
- A friendly and professional demeanour with a positive attitude towards teamwork.
Working Conditions:
- The position requires standing for extended periods.
- The role may involve working in shifts, including evenings, nights, and early mornings.
By joining our team, you will contribute to creating a welcoming and efficient environment for our guests, ensuring their stay is comfortable and memorable.
Job Type: Contract
Contract length: 12 months
Benefits:
- Cell phone reimbursement
- Dental insurance
- Free parking
- Gym membership
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person