Job Summary
The Fine Dining Waiter cum Hostess plays a pivotal role in providing exceptional customer service and ensuring a seamless dining experience for guests in a high-end restaurant setting. This role requires a combination of hosting skills, impeccable service etiquette, and a deep understanding of the restaurant's menu and offerings.
Key Responsibilities:
Greeting and Seating Guests:
- Warmly welcome guests upon their arrival at the restaurant.
- Usher guests to their tables, ensuring their comfort and satisfaction.
- Manage reservations and seating arrangements efficiently, adhering to the restaurant's seating policies.
Menu Presentation and Recommendations:
- Present menus to guests and provide detailed descriptions of dishes, specials, and beverages.
- Offer recommendations based on guests' preferences, dietary restrictions, and the restaurant's signature dishes.
- Have a thorough knowledge of the menu, including ingredients and preparation methods, to answer any questions confidently.
Taking Orders and Serving:
- Take accurate food and beverage orders from guests, ensuring attention to detail and accuracy.
- Coordinate with the kitchen and bar staff to ensure timely delivery of orders.
- Serve meals and beverages to guests professionally and courteously, following established service standards.
Customer Engagement and Satisfaction:
- Proactively engage with guests to ensure a personalized and memorable dining experience.
- Anticipate guests' needs and address any concerns or special requests promptly and effectively.
- Respond to feedback and inquiries with professionalism and a commitment to exceeding guest expectations.
Table Maintenance and Cleanliness:
- Maintain cleanliness and organization of tables, dining areas, and service stations throughout service hours.
- Set up and clear tables efficiently, following proper service protocols and etiquettes.
- Ensure tableware, glassware, and utensils are clean and polished for each guest.
Upselling and Revenue Generation:
- Promote additional menu items, specials, and beverage pairings to enhance guests' dining experiences.
- Encourage guests to indulge in dessert offerings, after-dinner drinks, or other premium options to increase revenue.
- Demonstrate product knowledge and enthusiasm to encourage upselling opportunities.
Team Collaboration:
- Collaborate effectively with other team members, including servers, hosts/hostesses, kitchen staff, and management, to ensure seamless operations.
- Communicate guest preferences, special requests, and feedback to relevant team members for optimal service delivery.
Qualifications and Skills:
- Previous experience in fine dining service or hospitality industry preferred.
- Excellent communication and interpersonal skills.
- Impeccable grooming and professional appearance.
- Ability to multitask and thrive in a fast-paced environment.
- Strong attention to detail and a passion for delivering exceptional customer service.
- Knowledge of food and beverage pairings, wine service, and fine dining etiquettes.
- Flexibility to work evenings, weekends, and holidays as required.
- Open for Local people only
Education and Certification:
- High school diploma or equivalent required.
- Additional certifications or training in hospitality management or food service is a plus
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,500.00 - RM4,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Experience:
- Server: 1 year (Preferred)
Work Location: In person