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Pay Band: 6 / Grade G
Location: Kuala Lumpur, Malaysia
Department: Country/Cluster Operations
Contract Type: Indefinite Local Contract
Closing Date: Wednesday, 3rd September 2025 - 23:59 Malaysia Time (GMT +8)
Role Purpose
The purpose of this role is to manage exam operations in Malaysia, ensuring customer service quality, exam integrity, and compliance standards are maintained. The role is responsible for efficient capacity and cost management, smooth test day delivery, and guiding team members to meet operational and service standards.
Role Accountabilities
This role is responsible for overseeing exam operations to ensure efficient service delivery, adherence to compliance standards, and high levels of customer satisfaction. Key responsibilities include implementing standard procedures, planning and managing resources, coordinating logistics, resolving complex operational issues, and maintaining strong relationships with stakeholders. The role also involves monitoring risk and compliance, conducting financial and operational analysis, managing costs and resources effectively, and leading the operations team by providing guidance, motivation, and development to achieve performance and service delivery objectives.
Role specific skills, knowledge and experience
The ideal candidate will have experience in planning and delivering operations in a fast-paced environment at a management level, with experience managing small teams or demonstrating strong management potential. They should have a proven track record in driving change and ensuring the successful adoption of new ways of working. Experience in an exams environment and leading the delivery of computer-based exams is desirable.
Further Information
Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.
Qualification : Relevant experience in overseeing the production of goods or provision of services, or a university degree in any discipline or an equivalent relevant qualification.
Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided.
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org