The E-commerce Manager is responsible for overseeing and managing all online retail operations to drive sales, improve customer experience, and expand the digital footprint. This role requires a deep understanding of e-commerce platforms, online marketing, and supply chain logistics. The E-commerce Manager collaborates with cross-functional teams including marketing, IT, logistics, and customer service to ensure seamless online operations and optimal performance.
Job Responsibilities: -
- Develop and execute e-commerce strategies to meet sales targets and improve online presence.
- Manage and optimize the company’s website and mobile app for user experience, functionality, and navigation.
- Oversee digital marketing campaigns, including SEO, SEM, email marketing, and social media, to drive traffic and customer engagement.
- Analyze online sales data and customer behavior to inform decision-making and improve sales performance.
- Coordinate with supply chain and logistics teams to ensure product availability, accurate inventory levels, and timely delivery.
- Work with IT teams to troubleshoot technical issues, integrate new technologies, and maintain website security.
- Manage relationships with third-party vendors, including payment gateways, delivery partners, and marketing agencies.
- Monitor competitors and industry trends to identify opportunities for growth and innovation.
- Track KPIs and prepare regular reports for senior management to assess progress toward business goals.
- Any other ad-hoc tasks has been assigned by the superior.
Job Requirements
- Bachelor’s degree in Business, Marketing, E-commerce, or related field.
- Proven experience in e-commerce management, preferably in retail or FMCG.
- Strong understanding of online retail platforms, digital marketing strategies, and web analytics tools.
- Excellent project management and leadership skills.
- Analytical mindset with the ability to interpret data and generate actionable insights.
- Knowledge of supply chain management and logistics related to e-commerce.
- Experience with CRM software, CMS platforms, and e-commerce tools.
- Strong communication skills and ability to collaborate across teams.
- Excellent project management and leadership skills.
- Analytical mindset with the ability to interpret data and generate actionable insights.
- Knowledge of supply chain management and logistics related to e-commerce.
- Experience with CRM software, CMS platforms, and e-commerce tools.
- Strong communication skills and ability to collaborate across teams.
- Ability to develop and implement long-term e-commerce strategies that align with business goals.
- Understanding of market trends, customer needs, and competitive landscapes to drive digital growth.
- Expertise in SEO, SEM, social media marketing, email marketing, and content creation to boost online presence and sales.
- Knowledge of digital advertising tools like Google Ads, Facebook Ads, and other online marketing platforms.
- Experience with payment gateways, order processing, inventory management, and fulfillment processes.
- Strong analytical skills to interpret website traffic, sales data, customer behavior, and market trends.
- Familiarity with Google Analytics, heatmaps, A/B testing, and other data analytics tools.
- Ability to manage multiple projects, timelines, and teams simultaneously.
- Skill in coordinating efforts across departments (marketing, logistics, IT) to ensure seamless online operations.
Job Types: Full-time, Permanent
Pay: RM5,000.00 - RM7,000.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
Schedule:
- Monday to Friday
- On call
Supplemental Pay:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Do you possess own transportation? (Car/ Motorcycle)
- What is your expected salary?
- What is your current/ last drawn salary?
- How soon are you available to start? (example, 1 month notice period / immediately / anytime)
- Are you able to read, write and speak Mandarin?
Education:
- Bachelor's (Preferred)
Experience:
- E-commerce: 5 years (Preferred)
Language:
- Bahasa Malaysia (Preferred)
- English (Preferred)