We’re Hiring: Ecommerce & Live Operation Specialist
Position: Full Time
Industry: Beauty & Wellness (E-commerce)
Location: Eco Palladium, Mount Austin JB
Your Responsibilities:
1️. E-Commerce & Platform Management
- Oversee daily operations on Shopify, Lazada, Shopee, TikTok, and other marketplaces.
- Develop and execute e-commerce strategies to boost sales and enhance brand visibility.
- Plan and optimize ad spent to maximize ROI and revenue growth.
- Track and analyze key performance metrics (sales, ROAS, CTR, conversion rates)
2️. Product Listings & Merchandising
- Upload, optimize, and manage product listings with SEO-friendly descriptions and accurate specifications.
- Plan promotional campaigns, product bundling, and category merchandising to drive conversions.
- Conduct A/B testing and use data-driven insights to enhance product performance.
3️. Live Stream Operation
- Set up and check equipment to ensure smooth live sessions.
- Manage and facilitate live-stream sessions to boost engagement and conversions.
- Run ads and promotions during live streams to attract more viewers.
- Troubleshoot technical issues quickly to keep the stream running smoothly.
- Engage with customers in real-time and work with the live host to answer questions in the comment section.
4️.Influencer Collaboration & Management
- Use affiliate tools to search for and engage with affiliate creators to promote our brands and products.
- Assist in setting performance goals and target plans for influencers conducting live sessions.
- Monitor and evaluate influencer campaigns, tracking key metrics such as engagement, conversions, and sales impact.
5️. Customer Service & Inventory Coordination
- Collaborate with customer service teams to handle inquiries, complaints, and returns.
- Pack and prepare orders for shipment accurately.
- Coordinate with logistics and inventory to manage stock and ensure orders are fulfilled on time.
What we're looking for:
- Bachelor’s Degree in Marketing, Business, E-Commerce, or a related field.
- 4+ years of experience in e-commerce, preferably in retail or consumer goods.
- Proficiency in e-commerce tools, CRM systems, Google Analytics, and digital marketing platforms (SEO, SEM, Google Ads, Facebook, Instagram, TikTok).
- Strong ability to analyze data and make data-driven decisions.
- Result-driven, able to work in fast-paced environments and meet tight deadlines.
- Tech-savvy and multitasking skills to juggle multiple e-commerce operations seamlessly.
- Fluency in English and conversational Mandarin is required to effectively communicate with Mandarin-speaking clients.
- Experience managing regional or international e-commerce markets (Singapore, Malaysia, Indonesia) is a plus.
Join Us!
Leading the way in E-commerce Beauty & Wellness
Established in Singapore in 2020, AI&MI Group is a beauty and wellness company offering nutritional food supplements and skincare products.
With brands such as IEM skincare, ZIEHA nutritious food, OEBAI beauty and fashion, and LABIG beauty cosmetics, the AI&MI Group strives for absolute quality and positions itself at the premium tier. It aims to be the world's most prestigious beauty and wellness (anti-aging) group.
At present, AI&MI Group operates subsidiaries in China, Malaysia, Singapore, Hong Kong, Canada, and the United States, with "IEM" being one of the world's leading luxury skincare brands.
Job Type: Full-time
Pay: RM4,000.00 - RM6,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Opportunities for promotion
- Professional development
Work Location: In person