- Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.
- Announce VIP rooms to Housekeeping and F&B departments.
- Ensure VIP rooms are ready, checked and all in order prior to arrival.
- Attend management morning briefings as required.
- Take responsibility of your shift & handle situations, ensure that reception team on shift is looked after and assisted if needed.
- Register and process check in for all arrivals.
- Conduct daily briefings & ensure IQ standard is followed.
- Train and develop the team in order to achieve monthly targets.
- Check online comments (Tripadvsior, Booking.com etc), investigate issues, and report to the manager.
Job Type: Full-time
Benefits:
- Flexible schedule
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Ability to commute/relocate:
- Putrajaya: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Expected Salary?
Education:
- Diploma/Advanced Diploma (Preferred)
Language:
- Bahasa (Preferred)
- English (Preferred)